Tops Friendly Markets — Local services in Town of Rhinebeck

Ive been here once, when it was still "Stop and Shop"(The name may be wrong, but it wasn't "Topps" when I moved here.) The next time I went, it was the new store it currently is now.The store was rearranged and is a bit confusing, but they give you a map to navigate the isles if you can't figure out where everything has been spread out to. As irritating as that is, they also stopped carrying some products they said they would start stocking again after the store changed over. Like Mochi! Just off the top of my head. The produce is slightly more acceptable than Hannafords in Red Hook, if you find what you need without it being covered in mold, or mushy.(Check your food before buying it!) They usually have an abundance stocked up, so you have a good chance finding a useable portion of acceptable product. Prepared hot foods are okay, nothing special in the bakery that I've noticed, but haven't needed to use the departments services. Although I don't think I would go here if I needed a baker. The employees are friendly, and the store offers a wide verity of beers and brews for selecting. How much the staff knows about the special brewed beers is unknown. Topps is nothing more or less than another chain...

In general the store is a good store. I'm giving this rating based on my contact with the TOPS upper management in General. I purchased an item that they had a $5 rebate listed in their weekly add. I was directed by the store to text a number and type in "save" I would later receive an email with directions. I followed all directions and even though I wanted the rebate sent to me, I had to open a PAYPAL account with my general email address and provide important credit card information if I wanted to get the $5 rebate. When I contacted the TOPS organization they told me it was't their responsibility. I would never have purchased the item if I had known in advance that all my personal information would be exposed to a possible fraudulent operation. Tops provided the add in its weekly flyer and should be responsible to insure we its customers are not put into a precarious situation. I did not provide my credit card or banking information that was requested. I'm stuck paying for an item I would not have bought if it were not for the rebate....

I just had a very rude cashier handle my groceries more carelessly than anyone has ever done! I usually place my groceries in categories in shopping bags in my cart as I shop. Then I simply put the bag on the belt instead of reaching into my cart for each individual item. I usually have one extra bag, which I take with me to the bagging end —it allows allows me to bag quickly while maintaining everything organized. If this has ever annoyed any cashier I have yet to be told. But today, this woman proceeded to just grab one end of each bag and dump the contents on the belt without regard for the contents. I don’t care about cans, but can you imagine how this affected the produce! When I asked if I had upset her by using this method I did not get an answer that made any sense. I go to Tops for convenience —-their produce is less than ideal— this might be the experience I needed to just go elsewhere...