I am only giving 1 star because 0 stars is not an option. This company is a total scam. The internet service is horrible, the installation tech that came to my house is a swindler (asking for cash payment for an installation that was supposed to be free), and the customer "service" is lack there of. I called yesterday stating my internet isn't working and after coming to the conclusion that it was equipment error (THEIR equipment), they said they could send a tech out for $95.00. Why would I pay for a tech to come for a problem that I didn't create? The customer service representative on the phone was very nice, but could not offer a fair solution to my problem. I wanted to cancel all together due to the service not even working at my house but then I'd have to pay a cancellation fee of $200.00+. I just want the company to give me a fair solution as I have been a loyal paying customer since July 2018 and have had horrible service since I signed up. I am hoping that this review will steer people clear of this excuse of a internet...
Read moreThis was the best experience in my cable TV life. After being on hold for 1 Hr. 30 Min. with the wonderful people in Makita, Philipines trying to help me with my Direct TV - to no avail - So the next day, Wednesday, I called Dish in Sherbourne, NY., and an english speaking American Lady said "How can I help you?" And help me she did! Her father-in-law Raub Sr. and her husband Raub Jr. arrived Sat. morning and installed a complete new cable system (that works) with the most courteous and professionalism I've ever experienced in my Cable TV life. Good riddance to Direct TV and Off Shore Non-Service. (Albeit, they tried -I've worked in Makita in my previous career and they are wonderful people, but....) Back to America, "Hello" to Raub Sr. & Raub Jr. and Raub Jr.'s wife @ Dish TV - with American service just like old times used to be in small towns accross our...
Read moreI was very honored to have Raub and Raubie Smith come to my home to install a more reliable internet and phone service. I have been doing business with the Smiths at Empire Wireless for over a decade, especially with the TV Dish service. Their are very professional, friendly, informative, and helpful. I was with Hughes internet service, but I needed better service which is Viasat and I am very happy that I did. Raub and Raubie installed Viasat service smoothly and explained clearly and understandably how to use follow up on any future communication with Viasat. Now that over a month has gone by,I will say my phone and internet service has greatly improved and I am very happy with the results. Plus the office ladies have been very helpful and attentive. I thank them...
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