Empire Wireless LLC Woolwax Undercoating, CB Shop & Repair, Boost Mobile, WiFi Plans & DishTV — Local services in Town of Sherburne

I am only giving 1 star because 0 stars is not an option. This company is a total scam. The internet service is horrible, the installation tech that came to my house is a swindler (asking for cash payment for an installation that was supposed to be free), and the customer "service" is lack there of. I called yesterday stating my internet isn't working and after coming to the conclusion that it was equipment error (THEIR equipment), they said they could send a tech out for $95.00. Why would I pay for a tech to come for a problem that I didn't create? The customer service representative on the phone was very nice, but could not offer a fair solution to my problem. I wanted to cancel all together due to the service not even working at my house but then I'd have to pay a cancellation fee of $200.00+. I just want the company to give me a fair solution as I have been a loyal paying customer since July 2018 and have had horrible service since I signed up. I am hoping that this review will steer people clear of this excuse of a internet...

This was the best experience in my cable TV life. After being on hold for 1 Hr. 30 Min. with the wonderful people in Makita, Philipines trying to help me with my Direct TV - to no avail - So the next day, Wednesday, I called Dish in Sherbourne, NY., and an english speaking American Lady said "How can I help you?" And help me she did! Her father-in-law Raub Sr. and her husband Raub Jr. arrived Sat. morning and installed a complete new cable system (that works) with the most courteous and professionalism I've ever experienced in my Cable TV life. Good riddance to Direct TV and Off Shore Non-Service. (Albeit, they tried -I've worked in Makita in my previous career and they are wonderful people, but....) Back to America, "Hello" to Raub Sr. & Raub Jr. and Raub Jr.'s wife @ Dish TV - with American service just like old times used to be in small towns accross our...

I was very honored to have Raub and Raubie Smith come to my home to install a more reliable internet and phone service. I have been doing business with the Smiths at Empire Wireless for over a decade, especially with the TV Dish service. Their are very professional, friendly, informative, and helpful. I was with Hughes internet service, but I needed better service which is Viasat and I am very happy that I did. Raub and Raubie installed Viasat service smoothly and explained clearly and understandably how to use follow up on any future communication with Viasat. Now that over a month has gone by,I will say my phone and internet service has greatly improved and I am very happy with the results. Plus the office ladies have been very helpful and attentive. I thank them...