Butcher Boys Market — Local services in Town of Union

Edit to Add: As an addition to the below, my friend was denied service with their Service Animal today. Her seeing eye dog.

Butcher Boy's Market denied my partner's trained Service Animal. The man behind the counter was rude and condescending, and does not know the ADA laws.

When I called later to further explain the situation I asked if he knew he threw out a Service Animal and he said that he did know that but that the animal wasn't "tagged properly." This means that he saw a disabled person walk into the store and intentionally decided to make their day more difficult. He he spoke down to me. I have years of dog training and know the laws. He attempted to claim that there is a law that a service dog needs to have a Service Animal "card" in its vest and there is no such card that exists and no law. Even if there was at no time did he claim that the dog was poorly trained or acted out. He knew that this was a proper Service Animal.

In fact, the ADA states only two reasons for which a business can deny a disabled person with their service dog. I am quoting directly from the most updated guidelines:

"A person with a disability cannot be asked to remove his service animal from the premises unless: (1) the dog is out of control and the handler does not take effective action to control it or (2) the dog is not housebroken. When there is a legitimate reason to ask that a service animal be removed, staff must offer the person with the disability the opportunity to obtain goods or services without the animal's presence."

When I called I ended up getting the same person. He talked down to me, was very rude, refused to give his name, told me to "come in on Monday," to speak to the owner - whose name he refused to give - and...

Do not patronize this business. Took a deer there to get processed. Got it back and there were no tenderloins or back straps. Called to ask about the missing meat. Spoke to a young man who advised that the meat was unsalvageable due to the deer being shot in the back. I stated that was not true as it was a head shot. He put me on hold and another man came back to the phone. I assume this was the manager. He explained that they log any issues when a deer is processed and mine was marked as shot in the back. I asked if it was possible if they mixed up the deer as mine had been shot in the head. He said chances were slim, then asked me if I shot the deer in the back then took a second shot to the head. I reiterated that it was one shot only. He said there was nothing he could do. I calmly replied that I paid them to do a job and that they did not do that job. He angrily told me not to bring any more deer there and hung up on me. At best this is an honest error. At worst it is intentional theft. A simple apology and acknowledgement they made an error would have been appreciated. The fact the business was willing to take no blame for the issue shows they clearly don’t value their customers. This is reason enough never to go back to Butcher Boys. I rarely leave reviews, but was compelled to in this instance. The man I spoke to clearly does not know how to manage a business or speak...

The freshest meat as if it was right off the farm! Friendly staff always ready to help and answer any questions about their meat! Large selection of choice quality cut's with selections from Beef, Veal, Pork, Lamb, Chicken, Rabbit and a nice selection of seafood. I've been a customer of Butcher Boys for more than 30 years and my Father has been a customer since they opened. I have never left the store unsatisfied! The quality of Meat is some of the Best in upstate NY. They even have their own beef jerky and smoked Kielbasa along with a nice selection of Deli Meats and Cheeses. My favorite is a 1" Porterhouse steak to take home for the grill!😃 Thank you Nancy and John for providing years of Quality Meats to the Triple Cities and surrounding...