Tranquillo Medspa — Local services in Town of Wallkill

My boyfriend bought me a $250 gift certificate less than a year ago when the business was "Serenity Day Spa" which is now "Tranquillo Vi Day Spa". A few months ago, I went into purchase two more gift cards for my sister and mother so that we could all go in together for facials/massages. I noticed the ownership had changed, so I asked the manager if I could still use my $250. She assured me that I absolutely could (since it would be illegal to not accept). So, today my boyfriend and I came in for a couples massage since the gift card expires in a month and a half, and we were told that they would be not honoring the $250 gift card, therefore, my boyfriend had paid $250 that he would not be getting back and no one would be able to use at the spa. It's safe to say that we left there with no massages, $250 lost and absolutely livid. We will be calling the Better Business Bureau, and I recommend the many, many others who purchased gift cards and are having their money stolen from them do the same! I understand that this business claims that they were never given the money from the previous corporation, however, that is not our problem. Tranquillo should be honoring the gift cards and not stealing from their customers. Buying a business is a risk, and this is something that can happen when you buy a business. A good business owner should be fighting the previous corporation for their money that was taken, and not putting the costs on their customers. Any good business owner would do that, which makes me question which business has pocketed our $250. I shouldn't have to worry about this. A $250 spa gift card as a gift for Christmas has turned into an enormous headache and huge disappointment, thanks to both of these businesses. In conclusion, AVOID...

My first prenatal massage and let’s jus say very mediocre and not very enjoyable. Unfortunately me being to kind and not wanting to offend, i faked the funk and pretended to enjoy it. When i called for the prenatal massage it was easily booked which i liked. However they offer 2 services. A 45minute for $65 and a 60minute for $85. Initially, I was greeted by wonderful people. Very kind, but was not asked which service i wanted. I didn’t say anything, i was given two robes for size to see which accommodated my belly as i am 38 weeks pregnant. One of the tags in the collar of the robes were dirty. The other was clean. I met with Marie who did my massage and although very sweet and personable she literally i mean LITERALLY talked the ENTIRE time of my massage. Not only did she talk, i am a woman of biracial culture and she proceeded to ask me if my hair was “real”, what my ethnicity was and what kind of “Black” i am. Very inappropriate and uncomfortable conversation. Although i wasn’t offended by her curiosity, it was very rude and certainly not the time to ask those kinds of questions. She also told me she could not massage my lower back which is bogus being that other places do so including chiropractic and physical therapist. Waste of time. During check out i still as not asked what service and ended just paying for the hour for 85 leaving unsatisfied and as if i were just lotioned up...

I’m not sure if my spouse and I were just unlucky, but I did not have the great experience other reviewers had. While the massage I received from Chamad was good, I can’t really say there was much else to write home about. My spouses massage (who I booked the gift for) was “ok.” I also booked for the February “Kiss me special” and we didn’t not receive anything outside of the massage itself that was included in that special. We were supposed to receive champagne, chocolates, and a foot massage for the $220 price. I can also confirm what another reviewer stated, nowhere is it noted or advised that a “convenience fee” would be charged. Not during booking or even after I was charged was it mentioned. I did not receive sandals for the service and had to walk barefoot throughout the location (my spouse did receive sandals.) I wish I could recommend this location and I am not one to post reviews as I feel every business goes through their moments, but I just cannot recommend this business to anyone. It was a bit shady not advising ahead of time of the fee and even more shady that most of the service paid for was not received. Do not offer “specials” if you cannot...