Town Line Auto — Local services in Town of Westerlo

I can't thank Town Line enough for their collision repairs made to my car, after someone hit me in a parking lot. They made everything seamless, from dealing with estimates and repairs, to getting information over to my insurance, and setting up my rental car with Enterprise. (Special shout out to Tracy). Aside from the collision work, I recently woke up on a chilly morning to find that my car didn't want to start. Went to Town Line, and would have gladly given them the business, but it was discovered that my battery that I got from a local dealership was only 7 months old, and therefore under warranty. They still checked everything out for me and ran tests, before I sadly limped my car over to the dealership, reluctantly. Upon getting to the dealership, I was told that I cannot get my battery replaced as a "quick service", and would have to schedule a date/time to come back to have the battery tested to see if it failed per the warranty. I, obviously, was upset at the fact that I had to drive my car home on a practically dead battery, then drive back the following day, IF my car even started, in order to jump through these hoops. Nobody there seemed to care. It's protocol of the dealership. And THAT is the problem. (I did get my car to start, and got my free battery after the test showed it failed. Shocker 🙄). To make this VERY long story short, the kind of caring and service you get from the folks at Town Line, vs. the coldness and uncaringness you get from a dealership, are a drastic difference. I even received a voicemail from Town Line the next day, (shout out Andrew), just making sure that I got my battery and everything went smoothly. THAT'S the kind of service you get...

The driver's window on my 1978 Lincoln Town Coupe was stuck in the down position and I was heading out of town for the weekend. I stopped by Town Line having never been there before and they graciously agreed to store the car indoors until the needed parts arrived the following week. They called me to update me when they had received the parts and were going to take apart the door panel. Bear in my mind, this is now a 45 year old car and it's easy to break clips, plastic pieces, etc. when taking things apart. It's also not common knowledge how the window regulators and associated parts on these cars work. Upon picking up my car, the door panel looked like it had never been apart - this is a good thing! - and my power window up / down was now functioning like new.

In summary, I was very pleased with the professionalism, quality of work and ability to accommodate storage of my vehicle on such short notice. I also thought the price of labor for the work performed was reasonable. Will definitely be back again and...

My truck went in for repairs after hitting a deer. It had significant right front damage. Because it was only 2 months old, I asked that they use only Ford OEM parts for the repair and they did. Although I’m impatient, Tracy was kind and knowledgeable every single week when I called her asking about it. And she always called me back if I called when she wasn’t at her desk. She took care of everything in regard to having the insurance adjuster going directly there to inspect the damages. I can’t say enough about how professional Tracy is. The Townline crew also knocked it out of the park with the repairs. The truck looks like brand new. I couldn’t pick out a single flaw, and I searched. Everything lines up right too. They all did a fantastic job!! I highly recommend Townline for all your needs when it comes to mechanical and/or body work!! Thank you so...