Rent-A-Center — Local services in Town of Wilna

My parents had used Rent a Center for years, for various things-- furniture, stoves, refrigerators, and most recently a riding lawn mower. The riding lawn mower was stolen out of our yard and Rent A Center was 100% unhelpful. The manager, if you can call her that, claimed that my father didn't have insurance on the purchase and argued with him about it. After proving that he did, in fact, have insurance on the purchase READ YOUR LDW AGREEMENT they still refused to help him. All we could do was file a report with the cops. The manager told my dad that he was still liable for the payments on the now missing lawn mower, despite having that insurance. Horrible service, horrible policies. Do not rent from this rent a center unless you like being taken...

I have been doing business with this location for awhile and have had so many personal things happen. I am normally ok talking to them and asking for help and explaining myself. But this morning when I called I spoke to Naomi and she was stressed and when I was asking questions as to what was needed she got upset and was snappy. I will return my item and NEVER do business with them again. When I went to return the item I put it on the counter and walked away and then Naomi proceeded to be rude as I left. Noone should give them business anymore. I would LOVE for the regional...

Terrible business, overcharged me, told them I no longer wanted their products and took them over a month to pick up their overpriced junk from my house, had to tell them I was throwing it outside to get them to pick it up!! You can tell the quit business by the shear quickness of overturning employees. They can hardly keep one for two weeks!! Place is a joke!! Use ANY OTHER METHOD TO GET FURNITURE OR ELECTRONICS!!!You...