Allied Wire & Cable International Headquarters — Local services in Trappe

I ordered wire weeks ago, all showing in stock on their website which is why I ordered in the first place. They send me an email about a week later saying one of the spools of wire I ordered is out of stock. I showed them the wire is still showing in-stock on their site, but if they don't have it I advised to process my order without it.

The next email I get a day later is stating that another roll of wire is out of stock. I tell them to just send me what they have and cancel the rest. They said they would get it shipped out. Another week passes and I ask for the tracking number as I have ordered from multiple other vendors and already received my orders. They didn't ship anything out yet!

I call and talk to them on the phone and the lady that answered the phone said the website isn't her thing and she can't speak to what I was told in an email. I get a tracking number but it still hasn't shipped out yet.

Do NOT order from Allied Wire, they do not...

Horrible customer service. I would normally not write a bad review but I am because they're sales dept keeps calling my business trying to sell me their products and when we finally decide to try them again their sales fullfilment process takes weeks. I used to order a lot of wire from them in the previous years but their customer service changed dramatically. The product is good but the reponse times are ridiculous. I emailed them a list of about 25k ft of wire we need asap 2 weeks ago and still haven't heard from them. I have sent several follow up emails to them and still no answer. This has happened to me about 4 times this year. They're website doesn't allow you to order online so that needs a major change. I just don't understand why their sales dept bugs my business so much if they're not interested in making a sale. I'm...

On 6/14/20, my business ordered some wire from Allied Wire and Cable. I received two emails immediately saying my order had been confirmed and paid for. Two weeks later on 6/29, when I hadn't received the wire (that they charged me $19.25 for shipping) I called. The man I talked to told me that my order was still sitting there unprocessed. No calls from them, no emails, no communication whatsoever. This is shockingly poor customer service and I will never do business...