Gibson Electric Membership Corporation — Local services in Trenton

Very disappointed in customer service. The weather has been awful so unexpected outages are to be expected. Our powered did not go out once during the entire winter weather which I'm very thankful for. Today, We had to truck pull up and start changing out our pole. I understand maintenance but when I called to see how long it would be out, she just said we don't know. I asked if there is ever a notice if routine maintenance is going to be completed because its a Monday morning and I work from home. She said there is no warning.

I'm not sure this is acceptable. If they knew they would be changing out my poles today and I'd be without power knowingly, we should have received notice. It's now been an hour. I could have been prepared for no power and found a different...

I have to do a follow up. Received a call when they discovered my experience and they went above and beyond to fix my problems. I can’t say enough good on how I was treated and the steps to fix my issues. Thank you!! —— Trying to get internet has turned into a nightmare. Everyone I encounter over the phone with the exception of Mary bell has been rude and unhelpful. Promises of info and callbacks just don’t happen. I guess it’s time to look for other options. So...

The worst electric company I’ve had to deal with they updated apps and shut everyone out of there account and after no answer at the phone for 4 days of no answer I finally get ahold of someone and they threaten to turn my electric off because all the sudden my normal$120 electric bill was now showing $209 plus a $80 fee in which they wouldn’t...