Catering By Tracy, LLC — Local services in Troutman

Can’t speak to their food and service at an event. But i reached out to build a quote for my wedding and the response and interaction was very negative.. was called 2 weeks after i left a voicemail and i explained it wasn’t a good time to talk because im at work and that im only available to speak certain days because of work. She didn’t seem very excited to speak in the first place but began texting me and she sent a suggested meal. I explained what kind of food we were looking for and that we were not sure if we would be able to do the cocktail hour based on we were not sure if her pricing would be in our price range and mentioned we considered doing it on our own and instead of trying to work out a plan that was in our budget so we could afford to do the cocktail hour she sent back “we don’t do food provided by anyone else” then declined to even make any quote of any kind… which is fine if that’s the policy, we would have been fine having them do all the food, but i didn’t know that was her policy as other companies havnt not had that issue, and i never confirmed we wouldn’t use them for all food, we simply didn’t know if her total pricing would be in our budget. She never even gave the chance to confirm we were okay using her for everything before she said she would not be providing us any services. I sent a total of 1 text related to the food and she declined before explaining anything.

Poor customer service, and very clear this isn’t a company i would want to work with that wouldn’t even bother trying to work with me on anything. I got a total of 1 text to them on some of our food ideas before she declined based on saying we were not sure if the cocktail hour food would be in our budget because we don’t know how much everything costs..

Every company can operate how they see fit, and i totally understand that. But you will lose a lot of business when you don’t even bother having a conversation. We would have been fine having them do everything if we were able to come up with something that worked in our budget, but she didn’t even want to get past...

I initially reached out to get a quote for her services for a 50 person wedding. She quoted me $3800 pre tax. Everything sounded great, this included servers, bar service, the works! I was pleased with the estimate and phone call that we had. I asked for a contract to be made, she told me she would have it together in 2-3 days time. 9 days later and she still had not contacted me with a contract. During this time we realized that the 5 hour bar service wouldn’t be long enough and we would have to go with a different company. I emailed her to let her know, her response was that she now had an event minimum of $4k and she took the bar service off. She then tacked the additional money onto the labor estimate. So now my estimate is $200 more, and I’m not getting as many services. Okay, sure, I understand why a company would have a minimum set in place. So I tried asking about adding a dessert or coffee bar, or adding drop catering for our rehearsal dinner to make up the difference. Her response was “it’s a MIN for a SAT event, this is the only day I make most of my salary to live and work”. First of all, our event is on a Tuesday, so I was very confused. I gave her a call to try to get this figured out, because at this point I would still like to use her services. She was extremely defensive on the phone when I asked about her unhelpful email responses and why the estimate kept going up. She said “she doesn’t need to explain her personal life to me, and that she doesn’t just sit on a computer all day answering emails” then suddenly there was an additional $240 charge for her servers which was NEVER included in any of the estimates. At the beginning of our conversation our total price with tax was $4280. At the end she said the total was over $4300 and I hadn’t changed or added anything else to the estimate. Needless to say, I told her we would no longer be using her as our caterer. Ultimately she isn’t responsive to emails and questions and apparently doesn’t know her own...

I can't say enough great things about Tracy and her staff. She has always been responsive and very helpful with making sure that I got exactly what I wanted. I am a person that knows precisely what I want and how I want it from working so long in the wedding industry, and Tracy graciously worked with me to ensure I was happy.

Due to Covid, we had to reschedule our original date and we were able to work together to find a date that would work for us all. Tracy was a professional with the reschedule and was helpful trying to work with us so that we could all work together.

The food was amazing! I had a charcuterie board for our cocktail hour and it was absolutely lovely. My guests raved about it. Dinner was an Italian pasta buffet and I had so many compliments about it. The sauces and rolls were a huge hit. I had several guests with severe food allergies and Tracy took it seriously and her staff ensured everyone's safety. This was a huge concern for me.

From the very beginning, Tracy was prompt to reply to emails or calls and often checked in to run ideas by me that she thought I would like. I can't say enough nice things. She sent two wonderful ladies, Laura and Lana who worked their tails off. They went above and beyond the call of duty and we extremely friendly. They were constantly serving, cleaning and putting items away. True pros.

Thank you Tracy for making our day so special and memorable for...