I cannot say enough good about Room to Room. Their warehouse is GIGANTIC, and their furniture is organized by high-middle end, promotional, and outlet. Great selection. They have it all. Their deals are great as well.
Beyond that, the customer service was absolutely PHENOMENAL. They're not just interested in making the sale. They really want you to be happy with what you get. We were able to ask real questions and get real answers, whether it be about fabric composition, frame durability, aesthetics, etc. We didn't even have to ask some of the important questions before we were given answers that we needed. We got real recommendations based on our lifestyle (young kids, and moving a lot with the military).
They took the time to work with us and help us with everything we needed. When I say "they," I mean the sales rep that worked with us from start to finish (we spent two Saturday afternoons in the warehouse trying to make up our minds), the other sales reps that walked by and checked on us, sales reps that we stopped to ask for opinions, as well as the owner of the store and the assistant manager. Additionally, we had our 15-month-old Energizer Bunny daughter with us, and they were so patient and understanding as one of us would have to run after her or keep her entertained some way or another. Several of the staff even played with her so we could sit and look through fabric options or discuss other decisions. The store manager even sat and rocked our daughter when she was too tired to cooperate anymore. They made us feel like part of the family.
I will recommend Room to Room to anyone and everyone. We got great furniture for a great price, and had a phenomenal experience working with the staff at Room to Room in the process. Thank you SOOO much Room to Room--you are a true example of good honest business with great customer service. It's how every business...
   Read moreRoom To Room Furniture is my new FAVORITE furniture store. You can't possibly see everything in one visit. The place is huge and packed full of most every decorating style. The entire staff was friendly, knowledgeable of the inventory, and extremely helpful. We browsed through each of the three large buildings, without any high pressure sales tactics, unlike many other stores. Shelia, our sales associate, directed us to what we were shopping for, and she checked in with us, several times, to answer any questions we had. She allowed us the freedom to browse without being pushy or pressuring us to buy. Here you'll find furniture and accessories for every room of your home, office, vacation home, cabin, beach house, or cottage. The choices are endless. We found very unique pieces, that we haven''t seen at other places, helping to make our new home unique and originally our own. Review update March 2019 Since first visiting Room to Room last December, Iâve returned several times. I was helped by Shelia originally and most recently Amber has helped me in making choices for our new home. The store is located over an hour away from my home, but the service and selection at Room to Room is definitely worth driving the extra miles to get there. Iâm more than pleased with the service and quality of...
   Read moreWe recently worked with Amber Beane at Room to Room Furniture to coordinate the purchase and setup of furniture for 24 rooms in our healthcare facility, and I cannot recommend her highly enough.
From start to finish, Amber was exceptional. She communicated clearly and consistently throughout the entire process, before, during, and after the purchase. When it came time for delivery and setup, Amber was on-site and fully present, helping coordinate everything with grace and professionalism. She worked with me in store and through text message to look at endless options for artwork, fabric, swatches, and chair options until we had the perfect design.
What truly stood out was her kindness. As we moved in and out of patient rooms, Amber was so thoughtful and respectful to everyone, always wearing a warm smile, always genuinely friendly. I also noticed how she treated the delivery staff with the utmost respect and appreciation, never missing a beat in making everyone feel seen and valued.
Amber isnât just a great employee, sheâs a wonderful human being and an incredible asset to...
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