Massillon Appliance Center — Local services in Tuscarawas Township

Purchased a washer brand new for $1100 from Massillon Appliance. It was delivered on 3/11/22 and it has not worked yet. Owner sent out repair person and he could not fix washer. Owner does not stand behind the goods he is selling. We are now stuck with a washer that does not work. Manufacturer is sending another 3rd party person to attempt to fix washer again and Massillon appliance will not take faulty product back. We have videos of the washer walking across the basement floor and water everywhere. I would never recommend this company. This is awful. They don't care about what they are selling, they don't stand behind their products, the owner is a jerk and very nasty. Run and Hide when it comes to Massillon Appliance. They are hokey and you will loose money, Very terrible. I give them a negative star rating and plan to take legal action...

My second review for this location, and I’m still just as happy with the service they provide. Scott, Dave, and the entire team are always there & happy to help. For our rental properties we have ordered multiple new and used washers, dryers, microwaves, dishwashers, fridges, and stoves and they have all been great and not a single one has needed a service call over the years. We’ve started purchasing the VERY affordable end to end warranties on their new items as well to help offset the potential cost of maintenance & servicing. We’ve gotten to the point to call in, let us know what they’ve got onhand, and handle many transactions over the phone with full confidence that we will be taken care of and treated like family. We will always come back and share with other investors & homeowners. Thank you! -...

Horrible customer service, a man that keeps answering the phone . Is so Rude, also everytime I call he keeps telling me to call the other appliance store in Massillon( 7 different calls) I asked him, why are you sending business to another place, I tried to report his behavior. But as I Suspected he is a family member or something, NO ONE ELSE WOULD KEEP SOMEONE ON THAT KEEPS SENDING BUSINESS TO ANOTHER STORE. I've done a few thousands of dollars worth of business, raved about them to family and friends.... buyer beware. Not one more $1 of my money will this place get. After hiscresponse, maybe the simple explanation is medical.... like dementia. I hope he gets help. He...