Republic Services Greenwood Farms Landfill — Local services in Tyler

Warning regarding mattress disposal at Greenwood Farms. They now charge Tyler residents for mattress disposal. We just found out after driving all the way there and was told by the clerk who roller her eyes "I don't like having this conversation, but corporate made a decision to charge for mattress disposal in early 2019. There is a $42 charge and additional fees bring your cost to $62 for two mattresses." This is almost July and you still haven't made these fees public? They don't inform people of this on their website nor is it posted on their signs. The reason? They know people who haul their mattresses all the way out there are more likely just to say, okay I'll just bend over and take it to get rid of the old thing! Its not right and as as a regulated service the city of Tyler should require Republic Services to disclose fees and also to notify the public when new fees are imposed or fees are changed. I do not recommend Republic Services. Update 6/30/3019: Tyler Recycle Center will dispose of your old mattress for $5 each. Yes, Greenwood Farms could have offered this info, but they would rather stick you with a ridiculous fee. The Tyler Recycle Center is open M-F 7:15 AM to 5 PM and Saturday...

I have a similar experience to another reviewer. I knew I was moving and ordered trash & recycling 3 weeks in advance and paid the $50 deposit. My trash cans did not get delivered when I had requested them to. I called them and spent over an hour on the phone because they couldn’t even locate my deposit though I could see the payment processed through my bank the day after I set it up online. We set up the cans to be delivered the following Monday over the phone, meaning I had to wait another full week for the cans to be delivered since that was the only day of the week they do it. I came home today with no cans at the end of my driveway at 4:30 (they said they would be delivered before pickup later that day). Luckily their office doesn’t close until 5pm so I could call them except when I did call them, the voice system said the offices were CLOSED. The trash build up has attracted so many ants and I am incredibly frustrated. I don’t understand why setting up the service online and over the phone failed. This is...

I have never really had a bad experience at the dumpsite, but for the first time my company use them to deliver a 40 yard rolloff dumpster. I called the day before, and before paying their $815 fee they said they could deliver the next day between 7 AM and 11 AM. Since we were doing a large demolition job I had rented an excavator for about $500, Plus the labor to run the machine before demolition the day. I call at 11 AM because I have not heard anything and there is no dumpster on site. The first customer service representative I talk to you kept on apologizing but said he couldn’t do anything about it and that the dumpster has been rescheduled for delivery for the following day instead of the day agreed-upon in our contract. Talked to a manager and told her how much their not keeping their word cost me, and she offered $50 for the inconvenience. In summary: they are more expensive than other dump companies, don’t always deliver when they say, and apologize but do not make their...