Cider Mill Crossings — Local services in Tyrone Township

If you are looking at these reviews to help make a decision on whether to move here or not, PLEASE read ALL of the one star reviews as they are 100% factual. The 5 star reviews are majority employees, employees friends/family, and people who do not even live in the park. The staff and manager Mercedes are so unprofessional I honestly have no clue how they still have jobs here. They will file violations for eviction on your home in retaliation for making them maintain the property’s under their own lease terms and federal/state statutes. If you leave something out overnight on accident regardless of what it is, eviction violation. If you put up a political sign that doesn’t align with their political views, eviction violation. Don’t bother asking them to fix ANYTHING because they will come into your home, insult you, belittle you, and try to find anything they possibly can as an excuse not to fix things that are solely their responsibility per their lease terms. So you want to fix the issue yourself and pay out of pocket? Do that and you’ll get an eviction violation. Also, the reason I believe their security deposits are so low is because they don’t use them to go towards the homes like they are legally obligated to do. We were told during our walk through when we moved in that the carpets would be cleaned, and the entire home would be cleaned since there were tenants living there previously who had trashed the place. Come moving day, the place hadn’t been touched since the walk through. It was absolutely DISGUSTING. It has taken us MONTHS to get the place clean and in complete operating order. Mind you this home was built in 2016, so there’s no reason it should of been this bad, but the tenants who lived here prior to us NEVER cleaned anything. All of the dust from when they built the home was still all over the house. The flooring is covered in dents and looks horrible, the carpet is riddled with holes, stains, gum, and who knows what else. We’ve done the best we can with the carpet, spending two weekends renting a carpet cleaner and cleaning them ourselves and even paid a professional to come in and clean it. The carpet cleaners told us upfront that the carpet is cheap, ruined, and that no amount of cleaning is going to fix the issues the carpet had. I got it done anyways just for piece of mind knowing that it was actually clean. The maintenance men will drive by your house multiple times a day and if they see anything they don’t like, they report to Mercedes and you’ll have an eviction violation the next day. Legally the maintenance men are not allowed to write those or serve them, but today I witness one of them sitting outside my house writing up violations for myself and 3 neighbors. These maintenance men also have no license or certifications to be working on plumbing, HVAC, electrical, or anything of the sort. These are just your run of the mill construction workers hired in to be maintenance. I know this for a fact because they TOLD me they weren’t licensed to work on the type of plumbing issue I had that needed to be fixed...we all have the same plumbing in this park. Everything here that I’ve told you is NOTHING. I have an entire binder full of the unprofessional, incompetent, illegal actions this park has taken upon some of its residents including myself. If they don’t like you, you make them fix something that’s their responsibility, you WILL be harassed until you’re forced to move out. We have only been here FIVE months and it has been absolute HELL since the day we moved in. Sun Communities does have nice parks, but Cider Mill Crossings is NOT one of them anymore thanks to Mercedes and the riff raff she hires. Oh I almost forgot, if you have a disability of any kind, do NOT expect them to accommodate you like they are legally obligated to do (they will tell you they will). Once you move in, that lease you sign means NOTHING to them other than they control everything in and out of your home until you move. They will refuse to do anything, even if it means you getting an attorney,...

Don’t let this place and the good reviews make you feel any type of comfortable. This place recycles it’s lawn crew, maintenance, etc on what seems to be a daily basis. (Maybe they won’t pay enough for a good one.) but in the end we all suffer.

As an example; your problems are not theirs. Day one; there is mold on the baseboards, doors are off balance and don’t close all the way, ruined dish washer covered in paint from previous renters, breaking down hot water tank... and so much more.

In April, my hot water tank broke and for three weeks was running at full capacity to try and heat to its proper point. This out of pocket cost me $400. It took weeks of no hot water (mind you I have a child) for them to finally come out and “fix it.” They replaced it with a FAULTY CRACKED and BROKEN hot water tank. After leaving, my house flooded for another WEEK after that causing severe water damage. It was like pulling teeth to get them to come back and at this point I could no longer have my son at my house due to the flood and NO HOT WATER. Days later, they send out a young man (after admitting and knowing there is a crack and it is faulty) to “fit it again.” Instead or replacing the bad part, he put a tray underneath it and drilled a hole into my foor... I have never been so disappointed and dumbfounded in my entire life. As you would have guessed, this still did not fix the problem.

Round Three!!! My patience is gone! I finally after weeks of this preventable problem that gave me another $100 water bill that leaked through my house, maintenance finally shows up again after I physically showed up and threw a fit. They finally replace what they need to and as they were here, I took them on a tour of everything THAT IS TO BE FIXED MANDATORILY. That is a part of renting, to have the issues resolved via the owners. (Especially pre-existing issues.) of corse, nothing else ever got done besides the dish washer. Maintenance tried telling me that the dish washer didn’t work because of soap build up. I tried helping them since it didn’t seem like they knew or cared too much and showed them what it really was being PAINT. After arguing and going back and forth for weeks AGAIN they finally sucked it up and saw it for what it was. As much as I’d love to enjoy my new dish washer, I cannot. The garbage disposal broke while I was on vacation and now that I’m back, I came back to ANOTHER FLOOD. More $$$ out of my pocket that I Expect to be reimbursed. For a minimal $1000 a month, don’t even breathe in this direction, especially if you have children. You will enter one of the worst chapters of your life and will probably take many...

I thought it was a beautifu neighborhood until I found drug paraphernalia on the playground. Not at all happy about that. They offer a gym that they haven't allowed access to for over 6+ months. There is always trash spread across the yards and streets. There are always stray dogs wondering around. And any time you call the office, there is never anyone there to answer your call. They offered us a home at a specific rate and while going through the process to move into the community they gave that home to someone else and offered us 3 other homes to choose from that were several hundred dollars more than what we were anticipating. We settled with a home even though we weren't expecting to pay that much for rent. It was still doable but our rent has been raised several times over the course of our 1 year lease. Now we're paying nearly $1,400 to rent our home. We were late on rent one month, which turned out to be a good thing because they gave us a notice which broke down all of the fees and gave us the opportunity to notice a monthly pet fee that they had been charging us for a pet that we never had. And when I brought it to the offices attention, they explained how this happens quite often. How many people have been charged a pet fee, by mistake and never noticed? Not very professional at all. One day I was outside with my daughter and one of the park maintenance men stopped by and wrote me a citation because my daughter broke 1 blade on her bedroom blinds... I thought this was an absurd and silly reason to bother me when I've seen other homes in far worse condition than just a damaged blind. They have beautiful homes but watching our monthly rent slowly go up, has been an extremely inconvenient and unfair issue which is why we will not be signing another lease with...