Douds of Greensburg — Local services in Unity Township

Horrible customer service. Furniture ordered Sept 25 and told delivery looked good for Thanksgiving. Received a call after thanksgiving from Carol B that fabric is back ordered and still isn't in ( she recently returned from vacation). She said may not be in by Xmas. I called for an update after Xmas as was told she will check on it. Check on it...why hadn't she already? We spoke again on 1/2/2019 Carol said it should be ready to ship on 12/20. To continue I expected a significant discount since it was now nearly 15 weeks. She agreed and would speak with owner and get back by 1/4 Nothing that Friday and turns out that is Carol's day off, ridiculous. I then spoke with the manager, Lisa who was in the dark as Carol had not shared this mess with her. I spoke with Lisa in person who apologized profusely and would get back. I received a call from Lisa with their idea of a significant discount, 10% on one item. Laughable when I expected 20% on purchased items. True, Carol is just a sales person and handled my purchase completely incompetently. However, whether it is a school, restaurant, or retail a business is only as good as the manager. This manager was kept in the dark of the situation. Point is why did this sales person not have the regard or respect to keep her manager informed when she went on vacation. That becomes a manager expectation problem, right? Solution to this issue could be easily solved. When it was discovered fabric was back ordered I would have chosen one of my other 2 choices. I received my refund and...

I expected to have a professional and smooth experience ordering custom window valances and hardware from Douds , but that’s not what happened. After two months of back and forth communication and two separate measurement appointments, Douds decided that, “Our policy is to only hang draperies we provide and we do not have scaffolding which this would require. The kitchen (arch valances) would be more complicated than our workroom cares to attempt.” Why did they waste my time? They could have expressed their “policy” upon my initial inquiry into purchasing hardware from them, and the initial pictures that I texted to their designer indicated that they would be designing multiple arch valances. Also, the Douds gentleman who did the second set of measurements told me that they have used scaffolding in prior projects. None of it makes much sense, and the poor communication will keep me from ever doing business with this company...

I was extremely pleased with my Douds experience. I purchased two recliners to create a reading nook in my home, plus a loveseat to complete the look I had in mind. Dana and her team of associates were extremely helpful. I knew my order would take months and I was pleasantly surprised when it was delivered. The delivery went smoothly. The cushions for the loveseat were too large, but no problem, they were reordered and perfect. I thought Douds wasn't affordable for me, I was so wrong. If you are looking for a great value, great quality and wonderful , knowledgeable employees Douds of Greensburg is worth your visit.

Douds is...