DTM Powersports — Local services in Upper Pittsgrove Township

Horrible customer service…

Bought a dirtbike Here came back bought a quad, came back for accessories for my quad and gear, and also looked at the motorcycles for my fiancé. Not even a year after purchasing the quad that I bought it would not start up due to the battery being dead I hooked the jump box up to it. It turned on but was not strong enough because the battery was shot so I called them told them what happened because I was told that it had a warranty of four years when I purchased it they told me that battery warranty was only for six months though. They messaged me and told me it would cost $200 for a new battery. I told them to go ahead With it for them to then tell me that I had to pay an additional $350 plus tax when I got there to pick it up for a diagnostic fee not even for labor but for a diagnostic fee that they never mentioned. They have signs in the store that say $125 per hour for labor. The quad is not even one year old. It doesn’t even have 10 miles on it so I was surprised I even needed to take it to get serviced but because it was just a battery I understand that. But for them to try to charge me $550 to replace a battery is insane. Not only that but when I purchased a cooler for my quad, they accidentally put over $1000 worth of extra dirtbike parts in my cooler that they never realized. I didn’t realize That the parts were in the cooler either until my battery was dead because that was when I installed the cooler, in the beginning of the summer. I told them prior to them even working on my quad that I had these parts for them to give them back to them to be courteous and not to get over on them for them to then try to get over on me charging me $550 to change a battery on a quad. I told them I wasn’t giving them the parts back if I had to pay $550 to change just the battery so they then dropped the price to just 200 for the battery and $150 labor so I had to still pay $350 to get my quad back, but mainly because they wanted all the parts that I had that they mistakenly gave me that they didn’t even realize that they gave me and would not have known if I didn’t say anything but me being a decent human being and having common courtesy, I told them because the parts would not benefit my quad anyway.

Horrible experience tried to get me $550 for a battery change in a quad when they supposedly have a four year warranty and my quad wasn’t even a year old ended up having to pay 350 to get my quad back When I gave them a bunch of dirtbike parts totaling over $1000, that they mistakenly gave me inside a cooler I purchased for my quad , so out of common courtesy I gave it back but that’s the only reason they went down to $350 was because they wanted their parts back.

I spent over $10,000 at this store and was going to get a motorcycle from there too and this is how I was treated.

I will never purchase from here again. I was called crazy and treated like shit because they tried to add a $350 diagnostic fee that they never mentioned. Even the parts guy came out and said he never explained to me that there was a diagnostic fee.

The service manager is the one that gave me the most issues , he thought I was trying to get credited the money for the parts I had .. that they gave me by accident ..lol?? And he was the one who called me crazy and was giving me the hard time while some of the other workers tried to come...

I spoke with DTM over a year ago and was very pleased with their sales staff. At the time I was not ready to purchase and only had questions for the dealership. I made this known from the start.

That fact did not deter the staff from taking the time to answer all of my questions; at no time were they impatient or anything but genuinely concerned with helping me determine what my needs were and to guide me in a general direction. I never felt pressure to buy any specific machine nor did I feel that they were trying to up-sell me. I genuinely felt like a customer that they wanted to help, not just get a quick sale or get me off the phone. I did take a bunch of their time, to be sure!

Fast forward a year; now my needs fairly well defined, I reached out to DTM. To be honest, I had spoken to so many and done so much research, I'd forgotten the earlier conversations. It wasn't until I spoke with Vince, that I connected the dots.

Though they are almost 2 hours away, and there are dealers within minutes of my home/work, I felt that DTM truly appreciated me and this absolutely made me want to take my business ($) to them. So I made an appointment to look at 3 different options.

When I arrived, the vehicles were waiting for me, Vince was ready to help me refine my needs, though I still wasn't 100% sure which machine would ultimately fit.

I was clearly explained the pro/cons of each machine, test drove all 3, two of them twice. Again, during this time, I never felt pressured by the staff to hurry or rushed into a decision. Their staff, including the owner, were nothing but supportive and patient.

Ultimately, I ended up with the Mule Pro-FXR, but I didn't want just the machine, I needed a package. Plow, winch, windshields front and back, doors, lights etc., etc. Vince went right to work finding all of the assemblies and getting the full package together. Many of the prices were right where I expected and there were no surprises throughout the process, no hidden fees or costs.

Did I go above my original budget? Yes.

But! I got far and above what I hoped for and was treated like I was their only customer the entire time! While several parts were on backorder, the dealership has gone above and beyond trying to get everything together for me.

When it came time to pick up the machine, the staff again was very patient and took care to make sure that everything was done right, and that I was comfortable with the machine. The service manager even went so far as to help me load the machine onto my trailer.

Im not one for writing lengthy reviews, but I feel that it is warranted in this situation.

DTM went out of their way to make me comfortable and that my needs were met and that my expectations were exceeded.

Thank you, DTM, for taking the time that I needed and answering my many questions! I cannot begin to tell you how much I appreciate your patience and understanding.

Future customer for...

Walking into DTM I definitely felt judged. As I stood there, receiving nothing but odd looks from employees, as if wondering who was going to waste their time in helping me, I grew more and more frustrated. However, we were there because we were told we were approved to finance a dirtbike for our 8 year old son. I stood there awkwardly for several minutes, with said son, before finally walking farther up and asking if Chris was available. Not quite sure what the answer was, but knew Chris was around because his personal items were on his desk and our finance file was displayed on his desk. Shortly after, my husband joins me with our medically complex son. 10 minutes pass before Chris appears. Since this is going through in my husbands name, I take the kids and go look at other bikes. All my 8 year old can talk about is how excited he is to get his bike (that we were told financing was approved on…). I’m excited for him and we snap a picture of him on said bike with “sold”sign on it. As I’m walking around with the kids, I see that Chris has disappeared within seconds of sitting down with my husband..oh he’s helping another buyer. Odd. Shouldn’t he be focusing at the sale in front of him? I don’t think too much of it and continue walking around with the kids. Chris finally appears back with my husband, but not for long, because other customers are lingering and Chris is entertaining their questions. I’m then summoned to Chris’ desk by my husband. Before I even get there, I see several people surrounding the desk and hear Chris speaking with them. I continue on and am asked to produce income receipts. I hand them to Chris. He lays them on the desk and continues communicating with the other customers with this information in full sight. I’m getting more and more annoyed as now our personal information is exposed and I’m being told Mark was very vague and misleading in telling me what documents I needed to provide to finalize this deal. Mind you through all this, my 8 year old is focused on getting this bike and with the understanding that this was all approved. We simply had to pay the down payment and sign some paperwork. To sum this up, our documents were not sufficient and we were not able to get the bike that was supposedly approved. My son cried. I cried for him. Unfortunately this was not our first bad experience with DTM. As we bought a Denago back in April and a salesman made a very rude comment to me on the way out after paying cash for the bike because his coworker misunderstood what she was supposed to do. To top it off, the Denago’s throttle cable has broken twice in the short amount of time we’ve had it. It’s junk. But they made sure they ripped us a new one when they sold it to us. The whole staff judges everyone that walks in the door. Once they fix this throttle cable for the second time, I will have nothing more to do with them…until it...