Craftech did a reasonable job with removing moisture from the walls and floor, where the water had leaked from 2 furnace heating pipes that burst in the walls at either end of my home.
My issues were primarily with one member of the CT team, who, despite my request that he discuss everything they planned to do with me FIRST, before they proceeded to do any work, wanted to aggressively rip out walls and ceilings, and custom molding, far beyond what was necessary, and in a manner that made the sheetrock and molding replacement far more costly than logic might have suggested.
In the first day, upon arrival, he abruptly announced that he was going to tear up and remove the large WtW carpet in the living room, which had soaked up moisture from the leaking pipes (that had already been shut off, and was on top of a composition floor, treated with 2 coats of epoxy. In my mind, it was more important to focus on drying and protecting the hardwood floors first, particularly in my office where much of the water (and antifreeze) had leaked ! At the time there was a team of plumbers working feverously to replace the burst pipes and restore heat to the bedrooms as soon as possible, That Week, as the temperatures were under 10F at night ! I indicated that it was senseless to try to remove the carpet until the weather was.warmer as it would require removing all the furniture from the LR in very cold weather, with snow on the ground, while the plumbers were busy opening up walls and replacing pipes to restore heat to the second floor, which was the Highest Priority at that point, before more pipes burst ! I had hired a Painter who was immediately available to work with the plumbers in opening up walls on both floors, and had to ask the CT employee to focus on drying the floors to start, and let the plumbers be able to get the pipes fixed, and heat restored which Gervais had agreed to complete by Friday evening (which ultimately required 7 of their team working overtime, as one of the Hydro-Air heat exchangers had frozen up.
My worst concern about CT was the manner that they cut open the sheetrock in the ceilings, cutting through open areas between studs vs. Cutting more carefully down the center of the studs leaving a surface for the replacement sheetrock to be attached to. This total lack of Common Sense left the painters no choice but to either cut the sheetrock back to the studs or to install support boards to attach the new sheetrock, before plastering and painting, etc.
To make matters worse, this individual removed a large amount of custom molding (base, chairail, and multil-layer Crown molding) which CT took away on the following day without asking me ! When I called to ask if they might still have the molding, they indicated that their dumpster had already been replaced and 'not to worry as the insurance company would Pay to replace it' (assuming I can find a carpenter to cut, paint, and install suitable replacement molding !)
Ironically CT had noted that the.molding on the other side of these walls had split away from the walls, yet did nothing to fix that situation!
If I were to use CT again I would require a written agreement and understanding regarding the work to be performed and materials removed etc. I will say, howevet, that they did a good job of cleaning up when they...
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