Barely Used Pets — Local services in Urbana

I would place it at zero if possible, they started out very promising and we adopted a puppy from them. A while later the dog was still skinny as if no matter how much he ate it wasn't helping as if he came here sick and we had no clue (he tried to break the leash at one point to get food after eating a lot, I didn't think about it until now that it clicked that he probably has something wrong and had I known I would have taken him to the vet), he bit my fiancee a couple times while we were trying to potty train him, not enough to draw blood but it wasn't playfully (we weren't being mean just putting his nose in it). He grabbed onto my hand multiple times as playing but kept escalating and came close to hurting me. We were going to rehome him but due to the contract we had to take him back to the pound, which we hated doing. Once there a few of the staff gave us nasty looks and one of them passive aggressively asked why we were returning him then talked loudly about us griping about us bringing him back. We didn't even want him back there but we couldn't re-home him thanks to them, we were already feeling guilty about trying to find him a new home and they rubbed salt in the wound. They also misidentified his breed we believe and lied about his temperament. I'm still so sad that we couldn't keep him and I'm torn up that he wasn't a good match for us, even sadder that he's...

Barely Used Pets offered free Spay or neuter. Our drop off was Sunday between 4-5 pm then they would transport to OSU vet clinic on Monday. ( with a $25 donation for gas) After dropping off my 13 week old puppy, he was attacked by another dog. Pick up for our puppy was Wednesday. I had to work so my husband picked up Charger. Upon arrival he had a shaved area 8x8 and a laceration of almost 5 inches. We were NOT notified that he had an accident. I specifically asked if he was going to be alone and not around others because he was so young. The office did NOT report this to me or my husband that he was attacked. So when receiving him back i got the pics of what he looked like. Called BUP numberous times before called back. I STILL know nothing about the dog that attacked him. I have contacted many places. Ohio SPCA, attourney Generals office, Champaign Animal welfare, and Im not done! This is totally unacceptable. Also upon posting on social media, i was contacted by many about how the pets there are treated. I have several pics of other dogs that have been attacked. When one of the voiced her opinion of what was going on she was let go. Unacceptable unacceptable! Be ware of taking your babies here. Also was notified of a lady who adopted a dog from there that had been returned twice before she adopted this dog. This dog attacked her and cause serious injury. Also...

I hate to give a place that helps animals shelter such a low review rating. But I left work early on a Wednesday just to come to this place. I admit we got there 10min before they closed with my job being far from there as well as home. The 2 young girls that greated us was very nice & friendly, which is why I gave 2 stars instead of 1. My wife & I took our son there so he could look at a particular dog he seen on their FB page. They got the dog for us & let us spend time with him. Our son just fell in love with him. We decided we would adopt him & when we went to the office another lady was there told us we couldnt have him, he was all ready adopted. Our son was crushed. we was a little upset but mistakes do happen, so we asked the lady if we could look at the other dogs real quick that we knew it was closing time but we drove far to come & she flat out said no, we are closed, took the dog & had us leave. That is just terrible customer service, as well as bad business not willing to stay 20-30min ovr & having us leave knowing we had come so far, had an upset 11yr old boy & a dog that might have missed out on a good loving home. We will NEVER go back...