Ralph was too busy standing watching others work in the back to take care of customers waiting at the counter.
Screw 'em! I'll go elsewhere!
Update, the place I went to today was staffed adequately. There were open bays unlike at Vance. I'll give them my business rather than be scolded by inadequate management. I'll never get brakes, tires or anything from Vance Tire and Alignment.
This was my second visit to Vance. The first time Ralph couldn't fill my tires properly and evenly and I had to go elsewhere to have it done properly. I should have never given them another chance.
They weren't nearly as busy as the reply implies.
They had THREE PEOPLE trying to figure out a common car alignment. I didn't even see anyone else working in the shop!
If the service I received was normal, they can keep it. Scold your customers more! I'm sure you'll go broke as soon as the car service center down the road...
Read moreI was traveling I-20 with a camper in tow and had a blow out. Thirty miles down the road the spare blew out too. After looking up the closest tire shop I limped the camper 5 miles down the road on 3 wheels and pulled into their parking lot. They had me back on the road within an hour after replacing all 5 tires. Their price was so reasonable that not only did I have them replace the two blown ones, but I went ahead and had them replace the other three as well. A lot of places will try to gouge you when they know you are in an emergency situation. They are not a lot of places. Great people, great service, and great price. ...
Read moreI went there for the first time on 10/13/25 to get a front alignment done on my 1998 F150 XLT. The 30 minute drive there from where I live in Centreville was worth it!
I was there for about an hour while they worked on the truck. The workers are friendly and down to earth. Their waiting room / office was nicely decorated with Halloween decorations!
It is nice having my front end realigned. My steering wheel is straight and no longer cocked to the right.
They do charge 4% when using a debit/credit card. The alignment ended up being $124.80! In the future if any of our vehicles need alignments this is the first...
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