I took my 9 year old granddaughter here on Saturday night, after the Vineland parade that we participated in, because she told me that her heart was hurting and she couldn't breathe! After getting thru all of the shut down roads I got her to the ER, [at this point my Granddaughter is short breathing, repeating saying her heart and now head hurts and that she can't breathe], (and I chose to take her instead of calling 911 because the parade was still not completely finished and most of the Emergency services were at the parade)
When I got to the ER, you had to walk thru an outside detector for weapons before you entered the building. Once you got in the building, there were 2 security guards sitting in the outside lobby, 1 in front of the desk, and 1 sitting at the desk! The guard in front of the desk asked me if I had any weapons or anything sharp in my purse, I said no and let him check my purse! The Guard proceeds to take my wallet out and move other things around. Mind you, I don't have a large purse, so once he took my walker out, you could see the bottom of my purse. I said Sir, my granddaughter's heart is hurting, and she can't breathe. Can you please hurry. My Granddaughter is standing there crying and still short breathing, but he continues to dig in my purse, again he was already at the bottom of my purse and there was no where else in there to look! When he finished, we went inside to the lobby reception desk to complete the form, and I heard the 2nd Guard behind the desk say very sarcastically, "Thank you!" As I walk in and then the 1st Guard says, " Yeah! But they don't understand!" I turn to both of them and say, I do understand, what are you talking about, Guard #1, says let me do my job, I said, Sir, I didn't stop you from checking my purse, but you were taking a long time and I was telling you that my Granddaughters heart was hurting and she couldn't breathe! I complete the form, and then I'm told to get a visitor's pass! I ask for what? They said because my granddaughter is the patient, I say again, please, my granddaughter is saying her heart hurts and she can't breathe, I got ignored and was told to get a pass! I got the pass, and I told that Guard the same thing! And again, while all of this is going on, my granddaughter is crying and short breathing! After I get the pass, they give her a bracelet and says go sit in the waiting room! At this point, I stop! And said it yet again, my granddaughter said her heart hurts and she can't breathe! The lady told me we had to wait! I said, I just want to be clear that you are sending a child that is saying her heart hurts and that she can't breathe and is short breathing to the waiting room? The lady and a man that was on the phone both said she had to wait for pediatric! We go take a seat and 15 minutes later she is called for them to check her vitals!
My Granddaughter had an Asthma attack and was close to being admitted!
I took the time to write this review because Inspira you have to do better! From you rude guards to your insensitive staff! You have to do better! I fully understand that you desk with all types of people 24 hours a day, but when you get real emergencies, you have to not be so desensitized that you miss it!
What would it have taken to assess her to see if she really wasn't in a medical crisis situation? All situations don't call for immediate or quicker responses but some situations just do!
How you treat people is important and how you treat people in crisis situations is even more important!
Safety is a must and to your guards, Mr. I'm just trying to do my job! If he was trying to do his job, let him know if he is checking for, "Sharp Objects" first, He should have gloves on, then he should use some type of instrument to move things around in the bag, because of I had anything sharp, while he was digging, and pushing things around he would have been poked, cut or...
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