My initial impression of the TV Shop owner led me to believe that his servicing my TV would be a pleasurable experience. He appeared friendly as he was writing down my personal information and logging my ticket. After a brief chat about the weather he let me know he would get to my TV by Friday or Monday at the latest. I expected his call as promised, but when Tuesday came I called him back and was told by his assistant that I was incorrect in saying he would have gotten back to me that soon. I kindly insisted that that is what he said, but assured her I had no problem waiting to hear back from him if it took a little longer. That was a huge mistake. He finally called me back on Friday of that week and told me he didn't have time to look at my TV. This was on November 10. He finally called me back the following week, but left me a poorly worded message devoid of any detail about what kind of repair my TV needed. I called him back three times to get more information about what kind of repair was needed, and each time his assistant said he would call me back. He never never did. Finally he called me on Friday November 17th to explain that my TV needed a new power supply. He said he would order the part, but since the following week was Thanksgiving he probably would not get the part until the week of November 27.
I heard nothing from him the week of the 27th, so I followed up again on December 4th and his assistant took a message. I heard nothing from him and I called back on Friday only to have his assistant tell me he had to order another part. He finally called me back the following week and told me he had to order additional parts because my backlight was not working. I told him I understood and asked him to call me when the new part came in. I never heard back from him until January 23 after I had called his shop five times with no return call after his assistant assured he would call me back. With my final call I advised his assistant that if I did not hear back from him within a day, I would have to contact the police. He called back approximately 15 minutes later and left a very nasty message and explained to me he would not fix my TV and that he could find any parts, so I would just have to pick it up. No apology. No acknowledgment that it had taken him over two months to realize he could not repair my TV. I received nothing from him but rude and sarcastic message. When I picked up my TV I asked him to plug it in to ensure that it was still working as it had before, but the TV would not even turn on. He then became belligerent and demanded I leave after throwing an invoice in my face. So not only did he fail to fix my TV, he made it even worse since now it will not even turn on. This is the absolute worst experience I have ever had with a so-called business owner. He should be avoided...
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