Kiskiack Golf Club — Local services in Virginia

Disappointed by Range Marshal's Unprofessional Attitude

I played at Kiskiack today and was very disappointed by the behavior of the range marshal. While I usually enjoy my time here, the marshal’s attitude was unnecessarily rude and confrontational from the start. Rather than offering guidance or addressing any concerns in a respectful way, he approached with an aggressive tone that soured our entire Father's day experience. He was very upset that I was letting my son practice some shots while the 4 of us were playing. My attempt at trying to have discourse about what was going on was immediately met with threats to kick us off the course. He wanted us to speed up pace of play and blaming me for letting my son hit some balls while we played the hole. My son's presence had no impact to our pace of play and he only hit a few balls a couple of times that day. I tried to explain everything to him but he kept saying he was going to kick us off the course even when I tried to tell him my son wouldn't play anymore. It wouldn't have made any difference whatsoever because we still had to wait on the next tee box for the group in front of us.

In the end, we did split up our family group but we were forced to wait even longer due to the group in front of us. So in the end, we slowed pace even further than it already was.

Golf is meant to be a game of respect and etiquette—something I expect from staff as well as players. Unfortunately, the marshal's behavior was far from professional and did not reflect the values or atmosphere that most golfers appreciate.

I hope management addresses this issue seriously. A more courteous and constructive approach from course staff would go a long way in maintaining the welcoming environment this course is otherwise known for. I normally have a great experience at this course and I really enjoy the layout. However, this experience really overshadowed our entire Father's day celebration and ruined the experience for the whole group. There are plenty of great courses in the area that treat you respectfully. I doubt I'll be back. The only positive experience my group had was with the starter, he was very great and sent us on the course with...

start to finish- 7/8/17 arrived in parking lot and noticed everything clean but very informal and relaxed. no pressure. dropped my bag. went inside and squared up. very clean, courteous and professional. got my cart and picked up my bag. hit a few balls on the range to warm up. grabbed a snack and drink from the very nice people at the bar and hit the course. signage is clear. cart paths are clear. there are numerous water cooler stations about the course. ( thank you - it was hot today ) tee boxes are clearly marked and nicely maintained. rolling terrain of fairways that are in beautiful condition and again very nicely maintained. deep bunkers jut into the fairways as intimidation hazards. these are penalty bunkers. you lose a shot by going in these bunkers. deep rough mandates you to stay on the fairway and rolling terrain of the rough creates increased difficulty of hitting from the edges. greens are in nearly perfect condition . they're fast enough for the weekend warriors. post game- drove the cart out to the car and dropped my bag with no grief. ( returned to cart return respectfully ) i'll be back on every opportunity. the ONLY negative i have is the bunker sand is not the fine white beach sand, it's the heavier orange brick type / more coarse sand. not bad enough to take...

Excellent customer service with the Pro Shop and I have been golfing at Kiskiack for a few years since I live in Williamsburg. I used to work at a golf course and am a high school golf coach, so I am very much aware of how the operations of a golf course is ran. But I will not golf at Kiskiack again and will ask that my players not golf there anymore as well. This is due to the maintenance crew and supervisor that decided that being a paying customer was not important. I understand working the greens and watering, but not to stop the pace of play when you’re less than 100 yds from the green and so my brother and I let them finish, but while the guy was putting up the hose my brother began to chip on the green, in which the maintenance guy decided to drive in front of him during his stroke. The maintenance guy could’ve waited that few seconds, but then the supervisor drives out on the course to find us only to challenge us on why we told his guy he was wrong for his actions which could’ve resulted in his injury. But then we witnessed the same maintenance guy hold up another group 2 holes behind us for the exact same scenario we experienced. I would suggest better training of customer service for the maintenance crew, after all we pay to have an excellent...