Northern Lights Auto Supply Inc — Local services in Virginia

I purchased a second key fob for a wrecked car that I was having rebuilt. By the time I got the car repaired and to the dealer for programming, only to find that the dob would not communicate back to the computer for programming, my 30 day return period with eBay had long since passed. I contacted Northern Lights and Jeff said to send it back and he would issue me a refund, which he did. I appreciate that he stood behind their product, doing what I feel was morally the right thing to do, despite not contractually having to through eBay. I would have gladly accepted a replacement product had they still offered the product for sale. Through this experience I have come to trust Northern Lights and would gladly purchase...

I would never purchase from this company again. They falsely advertised a GM vehicle sensor using the correct GM part number, but shipped a completely different one. After finally installing it (which required removing my front bumper), none of my sensors worked. When I contacted them, they hid behind a “30-day return policy” instead of owning their mistake. I pointed out that the product delivered didn’t match the one advertised—clear false advertising—but they stopped responding. I had to dispute the charge through Visa to get my money back. Zero accountability, terrible ethics. Avoid...

Beware of this Fraudulent company. Don't get ripped off like me. I recently purchased a spray paint from this company on Ebay, the USPS indicated that I have received the package while I never received it. Upon contacting USPS I found that this company puts return labels on the back of their packages so their packages are marked received but in fact they are received at their company. They did not refund me and ripped me off and they never provided a proper response upon my multiple contacts. This company has no customer service or...