WISC - Williamsburg Indoor Sports Complex — Local services in Virginia

The staff here are so RUDE and they obviously have a double standard of their policies!!! My family just moved to the area this Summer & got a family “WISC fit” membership almost immediately. Additionally, my daughter has attended THREE camps this Summer. As it was a hot summer & we had just moved to the area, we’ve been leery about leaving our puppy anywhere (and definitely NOT in the car), so we scouted the WISC out to see if we could bring her in with us when we dropped off & picked up our daughter from camp. NO SIGNS saying that dogs are not allowed, we have seen lots of other people bringing their dogs in, INCLUDING THE OWNER!!! And we even asked a staff member who said it was okay, “Because it’s so hot outside”. And so we’ve been bringing her in with us, JUST for pick ups & drop offs. She’s friendly, quiet, and doesn’t make a mess.. LOTS of people like to say hi to her.. UNTIL TODAY!!! When a young female staff member stood in our way as I was coming in to pick up my daughter and said “Your dog is NOT allowed in here!”. I said, “We’ve been bringing her in here ALL SUMMER and there hasn’t been a problem, and have seen other dogs in here”. She said, “Those are the owners dogs, but YOURS IS NOT ALLOWED”. VERY RUDELY!!! Needless to say, I will be canceling my Family membership & my daughter won’t be taking camps here...

We got the most basic family pass for $50. I give a rating of 3 as the facility is becoming run down a bit with chipping paint on railings to wall panels that are no longer in place. Some of the photos attached to reviews show a facility in its prime, which is a little misleading. I'd liken this place to a ymca. The kids play area is alright. The staff I met were friendly but posts that mention lack of signage is true and when we stopped there was no front desk attendant. The play place is upstairs, along with small gym and 3 pickle ball courts. Downstairs is a large soccer area. When we went, it was pretty humid in the building and very quiet. One thing I wish the facility was better at is communication. The site that you sign up on is easy to use but I didn't realize it was $50 per month because the site doesn't tell you and then later it shows that one has opted for auto renewal which I never opted for. I sent a message at the link on the site, but never heard back on how to opt out of auto renewal... long story short more communication and signage would be nice like a map legend...

Brought my kid to the indoor play area and paid $8 since it's been raining for weeks. We had a few friends join us and several other kids were there. The young man overseeing the play area (who clearly has never worked with kids) got frustrated with them as they were playing tag through the play area, running, getting very loud at times, and basically just being kids. First he made them all take a 10 minute break. I said nothing. Then with 30 minutes left till closing decided to shut the whole play area down because the kids were being too loud and not listening. Considering I paid to use the play area for the only 2.5 hours they were open I found this incredibly ridiculous. Luckily the woman at the front desk offered to relieve the young man upstairs and allow the kids to continue play. I wouldn't recommend this on a rainy day, find something else with more...