Tow King Of Waco — Local services in Waco

It has been a few years since I’ve dealt with this horrendous company but after moving back into town I felt like I should leave my review.

While I understand that this company is going to rustle feathers by having contracts with schools to tow students cars for profits, that isn’t solely their fault. What is their fault is terrible service, both as a towing service, and with customer support.

During my time at the local college, my truck got towed. It happens. What shouldn’t happen is having the back end of my truck smashed in because their tow operators let the truck slip off the back of the rig and roll into a stationary vehicle. Then, the front office woman, who started off all forms of communication aggressively and heated, tries to blame me for their lack of workmanship, saying that it’s my fault that the truck got towed, so it was my fault they damaged it. It took several calls to get any sort of insurance information from them after the initial hours of dealing with these extortion bandits in the guise of a reputable business.

After paying for my damaged truck, I then had to get my insurance involved because this “business” couldn’t be professional enough to handle the problem their driver caused, and I had enough of dealing with the she-devil that would answer the phone myself.

It took months to get this situation resolved. I would recommend any tow company but this one in the central Texas/Waco area unless you enjoy the metaphorical feeling of having teeth pulled every time an interaction has to occur with...

​Rip-off Tow should be their motto. One of our owner operators had an unfortunate incident happen in Waco concerning his flatbed trailer breaking and his cargo sliding off onto the roadway. The police called Tow King​, Waco has several other heavy duty towing companies-Waco Tow, Woody's,Big Boys, in which I will be sure to let our o/o's know if in the future one is needed not to use Tow King. They arrived with a crane/rotator, service truck/technician(2 different trucks/techs)with different hourly fees, and a supervisor to clear the intersection. The driver had another driver meet him at Tow King with another trailer to get the coils. Once loaded onto the other trailer it was then time to pay the invoice. Which was $9300.00​, over $2300/hr. The driver called the office needing help to pay this outrageous bill and I told him we would take care of it so he could leave and deliver the load and discuss later how he could repay us. This entire ordeal was taken care of in 4 hours, it was only like 5 miles to the intersection where this occurred to Tow King's facility​, so not a lot of miles to travel. I called and spoke to Gary the owner and was given a breakdown for all the charges and he reduced the bill to $8300.00. Similar incident happened not too long ago and that tow company used a 50 ton crane with a rotator and was only charged $750/hr at 3 hrs. What a difference in people. I believe in treating hard working people the right way and feel good at the end of the day that you didn't rob someone...

I've never met a person who enjoys dealing with a tow company on the back end, after their car gets towed then have to pay a fee to get their car back from their lot.

But, my car broke down because of the alternator. I needed to get my car to a dealership, so they can get it fixed and also to deal with the maintenance that needed to have happened this month anyways.

I called, they answered, and appointment with set. It took a little bit more time than I preferred, but they we're dealing with the logistics as to where to drop it off and the time. Because the car dealership didn't have a key drop, they needed to reschedule with me with what do I like to do. It did cost more money to drop it off my place and then the next day pick it back up to bring it to the dealership when they open.

But the tow truck driver gave me some great advice and even saved me some money by offering me to pay a fraction of what I would have paid if I simply have the car towed to their lot and they take it in the morning after I set a schedule with the dealership as to when they can drop it off with them.

It was more money than I cared to pay, but they did provide an essential service in a clutch that if I did not have them, I really would have been up a creek without a paddle.

Dealing with them was easy. The lady on the phone was polite. The driver was helpful. Payment was flawless and quick.

All in all, a really great experience, if you specifically need to have your car towed, then they will try to take...