Preferred Care At Wall — Local services in Wall Township

My mother resided at Preferred Care (PC) at Wall from the beginning of December, 2020 until March 23, 2021 at which time, she “crossed over” and left this world behind.

Up until December, our “family” consisted solely of my mother and me. We were a lifelong, mother/daughter team with an unbreakable bond. During the last few months of her life on This Side, life circumstances dictated that I was permitted to visit her at PC only on a limited, restricted basis. Throughout these difficult past few months however, the staff at PC rose to the occasion and they cared for my mother with seemingly an endless supply of compassion, patience, kindness and respect. I believe she truly viewed them as her adoptive family. Although, at age 95, my Mom’s earthly body had become heavy and weary and her mind, more and more clouded and confused, with the persistent encouragement of the PC staff, she maintained her contagious sense of humor and her ability to “spin” often outlandish tales much to the delight of staff and residents alike. Mom amused everyone with storied memories, both past and recent, peppered with spirited rhetoric and her strong opinions (which were always right! Wink). I must acknowledge Maria Wesley (Director of Recreation) and her staff since they worked tirelessly to continuously lift the spirits of my Mom as well as all of the other residents at PC. They always managed to make her smile and Maria even convinced my mother to cut and polish her beloved, excessively LONG fingernails. Maria listened patiently, I’m told, as my mother critiqued Maria’s dancing skills while sharing unsolicited tips for improvement for the benefit of the entire group. A loner at heart, Maria was able to engage my Mom to the point where she happily spoke to anyone who glanced her way.

Special thanks also to a few other members of the Preferred Care family….. Brian (Unit D Manager) and his team both received my mother into the facility and ironically, provided her care during the final two days of her life. Brian went above & beyond to help my Mom adjust in the beginning of her stay but also, helped me to adjust to no longer seeing her every day in my home. In the end, Brian made the difficult call to notify me of her passing…

Kyle (Unit B Manager) and staff managed my Mom’s care during some of the most difficult days, up until the final two days before her passing. Kyle took the time to communicate with me often and did so compassionately, frequently and honestly regarding Mom’s condition. During the last week of her stay, Richard, a more recent addition to Kyle’s staff, took the time to accompany me back to the reception area and warmly lend words of comfort which I desperately needed at that time.

I must also send a special “thank you” to Rayne also who, despite the often frenetic, every changing environment at the reception desk, always remained professional and patient while also managing to meet me with a kind word and a smile. She is an exemplary employee that Preferred Care should continue to be proud to have as the initial point of contact for both those calling on residents and visiting healthcare professionals alike.

Finally, a note of gratitude must go to Maria, a member of the Housekeeping team at Preferred Care. A few hours before Mom’s passing, Maria stopped by her room and we had a short, intimate chat about my family and Mom’s life. She quietly left, as did I. Mom passed away five hours later. One week later I stopped at PC to pick up the last of her personal effects. Maria recognized me from a distance, sprinted across the parking lot and extended her condolences. As we parted, she even offered her phone number in case I “just needed someone to talk to”.

Preferred Care at Wall surpassed my expectations and left me at peace with my initial decision to leave my mother in their care. I highly recommend that you consider them should life present you with the same difficult decision about your...

While I can’t speak to the level or type of care provided by this facility, if their "on-boarding" process is any indication, it is quite concerning as we were dealt with in a highly unprofessional and uncaring manner. We were seeking to move our mother into this facility from another one. We visited the facility, took a tour, provided all requested records in a timely fashion and received formal approval for her to move, including a specific date for the move. We of course waited for the final approval before communicating this to our mom.  Although she was initially a bit nervous with the news because she is comfortable in her existing location, over the next few days she mentally and emotionally adjusted and was fully prepared for the move. What happened next is truly remarkable. On the actual morning of the move, without any other prior notification, this facility sent me an email (they didn't even have the courtesy to call!) informing us that they would not be able to accommodate our mom because she had a history of UTI infections. Putting aside this reasoning, we were shocked to hear this news since at no time were we ever advised that there could be medical reasons for denying our mother admittance. I mean after all, this is a nursing home and medical issues must be common and it appears nonsensical that UTI infections would be a disqualifying event. So now we had to tell our mom that the move was in fact not happening. Can you imagine informing an 88 year old woman of such a radical change in course on the morning of her expected move - suffice it to say It was heartbreaking and did not go over well. It is unfathomable that a disqualifying medical condition was never even mentioned as a possibility. If we would have been told this was a possibility upfront, we would not have informed our mom of the proposed move until all medical issues were cleared. Instead, this reckless behavior has unnecessarily forced our mom into a roller coaster of emotions.  Be very careful when dealing with...

THE WORST FACILITY AROUND !! My 82 year old dad was here for about 30 days prior to his passing . First of all , the cna's that I encountered were horrid ! I'd come during different shifts . He looked like they weren't doing any adls when they got him up in the morning . My father has dementia so he couldn't remember to drink . He got so dehydrated he got admitted into the hospital with the starts of renal failure . He hardly ever got changed which resulted in a uti . I went once in my dads room in the evening and his bed wasn't made as usual but also had blood on it . Every single time I went I asked them please shave my dad he always kept a clean shaved face . NEVER DID THEY SHAVE HIM !! His nails got long with crud all under them so that means he wasn't getting nail care at all during his shower . My dad ended up dying at this place and ultimately he did have a Deteriorating illness I believe because of his poor care he died sooner then he should of. The social worker very sweet but just said yes to things or was noted in his chart but never done ( making sure he gets enough fluids , being cleaned and shaved and changed ) ! So if you want to send your family to a facility that Neglects the residence. Is more concerned about there phones then there job . Who leaves Incontinent residents in one diaper per 8 hr shift . This is for sure your place !!

The only positive thing I came in counter with at this facility was the sweet unit Manager and the lpn .

Overall this place is horrid ! PLEASE Look at other Facilities, I promise you this is bottom of the barrel place and There are such better options for subacute facilities. I’m so sorry I Trusted this place with my...