Circle H. Western Store — Local services in Wapella

As a 10+ year equestrian enthusiast, I shop where it feels like home. Each year, I save up well over $3k to buy my little ones and myself boots and western wear for the rodeos, especially for the NFR in Nevada each year. I will drive 20+ hours to shop a new western store and if I like the store, I will drive back each year in July and become a, “regular”. My family and I spent $480 in this store today while shopping our annual boot haul. I was excited to wrap up our purchase because my little ones had excess energy they needed to burn off outside of the store. Since this was my first time in this store, I didn’t know if they honored military and/or they had a military fund civilians such as myself enjoy donating to when I have extra cash. I am also on a personal quest to find businesses who could benefit from a sponsorship or a mention/graphics during the Mr. & Ms. Military Pageant this year. The gentleman at the front counter this morning was ringing up our items when I asked him if they honored military. He then said, “I don’t honor military but I don’t know if they do”. I didn’t understand what he was saying because I didn’t know who owned the store as an out-of-towner. He mentioned that he was prior military and he personally doesn’t care. I was taken back because I found it rude and inconsiderate, especially from a fellow service member and especially since the recent events transpiring with our military over the past year. Wether or not a business honors military members is neither here nor there but, to be blatantly disrespectful or rude about it with a personal opinion in front of customers was not a good look for this small town store. When I ask a question, it’s in good nature and I am typically seeking an informative response. Not a rude one. I had my hopes up about this little boot store in Wapella, Illinois just hours from my hometown in which I heard so much about from local fellow business owners and truckers who had driven past there while hauling loads. I had even posted pictures with the store name and location on all of my social media platforms so that my fellow equestrian and business friends could see how cool of a place it was. The negative comments made me feel uneasy about posting about how great of a place this was when we felt belittled at the counter in front of my children. I also left feeling like this place doesn’t support our troops and veterans with the negativity that was displayed. Needless to say, our family will not return for...

First off...best price, for two straw hats, I found on Internet. Secondly, this was a surprise, early bday gift for our son, away at school. There was nowhere on the order screen to select as a gift order, so, I contacted to store, immediately after purchasing. Not only did they, happily, include my personalized gift NOTE, they only included a gift receipt...nothing w the actual amount we paid...something I completely forgot to ask for! What a CATCH, Circle H! Thank you, thank you, THANK YOU! It arrived in a flash too...in perfect condition...just as pictured! He was so surprised! I just can't give enough praise to this purchase...this STORE! God bless you guys for BLESSING our son w such a wonderful...PERFECT...gift which will remain heartfelt, for many, MANY...

I'd leave a zero if that was an option. Ordered western pants in the size my husband wears. He could not get them fastened. Sent an email on how to return since there was no packing slip with the garment. I still can't find a return policy on their site. The return cost via UPS was $23.73. Requested a size larger and when they were received they were as tight or tighter than first pair. Emails were exchanged regarding their exchange policy and sizing, but the bottom line is in their reply. "It is not our fault that the pants did not fit him, we measured and they are true to size." They are not true to size and to return them again would add up to close to the cost of the pants. I'll give them to someone but won't order from Circle H again....