I am not from the area, had a check engine light come on 20 miles away from Delzell Brothers dealership, pulled into the service area, spoke with an individual who was able to get my vehicle looked at right away, while the vehicle was being looked at I was kept up-to-date by a mechanic who was very polite and even more knowledgeable (explained the issues very clearly to where you don't need to be a mechanic to understand and he also answered all of my questions), they weren't only able to fix my issue in a short amount of time, but they also made me aware of two recalls that had been on my vehicle and arranged to have those issues fixed as well! I also had my oil change done two days prior to this at a different location, and apparently they didn't tighten the drain plug and oil filter which they corrected for me as well! If I didn't live so far away, I would take my Jeep here for all...
Read moreWas amazing on getting my recall parts in and done. Until they call me it's done and my fuel tank in the bed of my truck that was almost FULL of diesel was drained. They play dumb and say it was parked inside, ok so employees don't steal or drive diesels around here? so ok whatever let's go down the road, nope the alternator goes out on a 2019 with 60k they! Does nobody test drive?! Thats all fine but do nothing and can't offer me a vehicle or anything(was told this is not a rental car shop). I'm fine with everything but 400$ worth of diesel fuel is what really gets me. Can't wait to see what Chrysler says about your operation.
Update: after getting the truck home and replacing and alternator they said was bad the same problem continued. So I dived into the area they worked on. They had a disconnected ground wire they didn't...
Read moreWARNING: DO NOT TAKE YOUR CAR THERE TO BE SERVICED, I WOULD OF PUT ZERO STARS IF WAS AN OPTION!!! My car was there two times back to back,They kepted it a week each time then the third time which was less than a week from getting it back from second time the check engine light comes on and making weird noises and remote start dosent work, then it goes back in and Joe calls to tell me that they can't satisfy me so they are bringing my car back......They got me for about $1,500 dollars. I am turning them into...
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