Dutch Valley Warrensburg LLC — Local services in Warrensburg

I had been a regular customer of Dutch Valley for several years, but a month ago I had a very unpleasant experience there. I entered the store, did my shopping and went to check out. The young man behind the counter (one of the owners, as I understand it) who was wearing a mask, told me abruptly that I needed to put on a mask. I explained that, per the Johnson County mask mandate, I am exempt from wearing a mask. He said he didn’t care about exemptions, that he wasn’t going to risk being fined by the health department.

I have spoken to other business owners in Johnson County who have told me they have received no such threats of fines. In any case, it is a violation of civil rights to refuse service to patrons who are unable to wear a mask due to health conditions.

Before paying for my items I asked the young man if he was going to refuse me service the next time I came to his store. He wouldn’t answer my question, so I left the items on the counter and walked out.

I have not been back since, nor will I ever again patronize this business unless I receive an apology, along with the assurance that those who cannot wear a mask are welcome in the store. As long as businesses continue to be so easily cowed by mandates (which are not laws) and the threat of fines, these totalitarian measures will continue to get worse.

Update: The owner’s response contains some untruths. He absolutely DID say that he didn’t care about the exemptions to the mask policy. When I explained that I was exempt, he said, “It doesn’t matter. I’m not going to risk a $2,000 fine. Next time you come in here you have to wear a mask.”And although I was angry, I was not rude to him.

I recently went back to the store and talked with the other owner, the father of the young man who behaved so poorly. The father was very nice, and was apologetic on his son’s behalf. I increased my rating to 3 stars to reflect my positive...

Been here twice as we traveled through the area and both times the customer services was lacking. This last time the guy behind the counter was on his cell phone the whole time talking to a friend. The first customer in line asked about the price of wind chimes and the cashier didn’t know the price so told her to hold on and disappeared into an office for a solid five minutes. The second customer got tired of waiting and started to return all his items. He made more than one trip because of the number of items he had. He had plenty of time because he was long gone by the time the cashier got back. He handed the woman a catalog and told her to look up the price (she would eventually get fed up and leave so he lost two customers in the time we were there). Mind you he is still chatting away on his cell phone the whole time. After ringing up our purchase he asked if we would like a box for it. We said yes and he pointed to a pile of boxes right beside the till and said we could dig through them while he went back to his phone conversation. I don’t think we will be back a third time. We can...

I cannot say enough good things about the owner and staff. They were knowledgeable, helpful and very friendly. This was the 2nd time stopping in their store. There is something for everyone. They have a wide variety of beautiful flowers and plants. You can even buy the water cans and planter boxes separately to create your own. They also have decorative pieces for indoor and outdoors, candy, baked goods, and toys to name a few. We fell in love with their Amish Made Poly Furniture, So much that we bought a 3 seated glider! They have a huge selection on display or create your own unique furniture with any color...