Authorized Retailer UScellular & T-Mobile — Local services in Washington

My first visit to this store, Archer’s Appliance in Washington Iowa, a US Cellular agent. It started out rough because the young girl that started out helping me, was not customer service oriented at all. Kendra was inexperienced and not knowledgeable about my cell phone set up requests, and continuously interrupted me, telling me all the reasons why I couldn’t get what I needed. After I tried 4 times to get through my backstory of what I needed, a young Hispanic girl in the cubicle next to us had finished up helping her client, so she jumped in and offered her knowledge and was helpful and positive. Then the Hispanic girl got off of work, and thankfully, a young gentleman named Joe came over and started diving into my requests, and went above and beyond to help me, even doing major surgery on my old destroyed phone to get it working just long enough to extract info off of it and upload into my new phone. Absolutely the best guy ever! Very knowledgeable and creative/problem solving trying different tactics to get my issues resolved! Joe was very patient, kind, respectful, customer service oriented, and I will definitely be using him in the future and recommending him to others! Kudos to Joe’s parents for raising...

THEY TRIED TO STEAL FROM ME !!!!!! Do not go here !!!! My wife got me a 70 inch TV as a 1 time gift couple years ago because we really can't afford that luxury . i paid there deposit to look at that they wanted to even look at . thats standard .I was told it was bad panel that waa more expensive than TV .I was told they had tried 2 mother boards . what made me suspicious was they wanted to dispose of tv entirely too bad. Well I forgot I had a electronics warranty through direct TV. Well I turned it in. I told that serviceman my suspicion thinking there was some core waa why they wanted tv so bad. No the mother board fixed it and total repair took 20 minutes. Only 1 company makes the mother boards and Archer claims they tried 2. What repairman felt either that were going to do was sell it or keep it for...

3 generations of my family have gladly done business with Archers and for 15 years they have taken care of ALL OF MY cellular needs. I had the worst customer service experience of my life that left me not only insulted, but without a phone today. The blonde sales associate acted like it was a pain to wait on me, she moved at a turtles pace, and never even attempted to smile. Her nails were sparkly but her personality was far from it. She could learn more than a few things from Jill, who has always offered the utmost impeccable service and has a delightful sunny...