NAPA Auto Parts - Van Cleef Auto Parts — Local services in Waverly

I was headed to Va Beach for the day and decided to take the "scenic" route down Routes 460, 58, etc. to the beach from Amelia, Va. I was just past Disputanta, Va. when my battery charge light came on in my car. I immediately went into panic mode! Called my son and he suggested I find the nearest auto parts place so they can diagnose the problem. My co-worker who was with me found a NAPA store that was 4 miles ahead. As soon as I try to turn into the NAPA store, my steering wheel felt like it was locked. My son said "Your serpentine belt has broke." John Pearson, the NAPA store owner, came out and checked the car. He pulled the shredded belt from the motor, confirmed it was my serpentine belt and from there he went to work! He checked my pulleys to make sure they were ok while his wife Wendy looked in the NAPA inventory only to find out they do not have the part in the store. Luckily, we found the belt at the Hopewell location and Brian from the Hopewell location had someone to bring the part over to the Waverly location. Little did I know, Mr. Pearson also owned the shop next door and his mechanic was able to put the belt on and get me back on the road in time to enjoy a little salt water and sunshine at the beach! I am so thankful and humbly grateful to the owners, John and Wendy Pearson for putting up with me in panic mode and saving the day! True heroes and really good people to do business with. If I lived closer, they would get all of my auto business so all I can do to help them in return is give a wonderful review of their business and what they did for me. I am truly grateful for business owners in this world that go out of their way to help a customer and John and Wendy are true examples of this! My God continue to Bless them and...

Terrible experience! Bought 4 tires from them. One picked up a nail and they plugged it saying it couldn't be patched from the inside. Plug did not last. The tires are 4 years old but only 15000 miles. After 4 phone calls over a weeks period I finally got someone that was to take care and order a new tire. Was given a price 25.00 higher than anyone else, but they are closer by 30 miles. She told me she would order it (Tuesday) but it wouldn't be there until Thursday. She set an appt for Fri at 1:30. I was there, Gave the counter person my name and appt time and what was to be done. He looked puzzled! After 10 min a person picked up my keys and took the truck to the garage. I sat for a half hour and finally asked how much longer and was then asked what is the tire size. I explained that it was supposedly specially ordered and was to be there yesterday. Never got ordered, No one knew anything! I did have a State Inspection done and when I complained about the time frame for installing a non existent tire and inspection, I was told that the insp takes 45 minutes. I have had inspection done annually for 12 years, longest was 15 minutes. Back in Oct I had called them for a tow truck. My truck wouldn't start. As he pulled up it started. Paid 125.00 for his drive, no tow. Took 4 months to get a receipt for insurance. Had many promises they would email it. Finally picked it up along with a bill for the inspection which included 27.38 for 2...

Absolute scam with no cares to give. We had a company driver slip into a ditch 1.5 miles from their place of business. Our driver caused the issue and we needed help to get him winched from the ditch he was in. The unit had to be winched from the ditch and then just needed to have the fuel system primed on the side of the road after the winch so our driver could drive away, but they said they had to tow it to the yard as it need to be removed from the road. Total time to respond to the call, winch, and tow to the yard was approximately 2 hours. Vehicle was primed and running an hour after the unit was towed to the yard so a total service time of 3 hours. We were happy with the service in a bad situation and then received a bill for $12,700!!! I had disputed this as professionally as possible and advised I appreciated the help but the charge was a minimum of $10,000 to $11,000 over what could be considered fair and reasonable. Their response was to pay the invoice or be charged an additional $300/day for storage. DO NOT call them if you are in a vulnerable situation! They will take advantage of you and not have a...