O'Reilly Auto Parts — Local services in Waynesboro

We recently had an oil line burst while driving through Waynesboro on a Sunday evening. We were within sight of O’Reilly’s and pulled in. Caleb was helpful to inspect the problem and Debbie made calls to local wrecker services and mechanics and quickly checked inventory to verify the store had the replacement part in stock. She gave us hospitality with water, info on the local hotel since we were 1 1/2 hours from home, ATM and food locations. Luckily, the wonderful, local mechanic was able to make the repairs on site. Debbie remained at the store after closing time to make sure we got on the road safely. This level of service is unheard of these days. Small towns are the best! Thank you...

Although I've had a few negative experiences with customer service at this establishment; today was MUCH different. I didn't quite catch the man's name, but WOW at the customer service I received today!! Will update when I figure out the employee who helped me so much today.. Not only did he direct me to an item suited for my vehicle, but he also saved me approximately ten dollars.. then went out to my car with me and checked my transmission's fluid level, grabbed a funnel, and already had the product I purchased drained in to the...

Extremely nice, honest and helpful. I stopped in after having battery problems and couldn't shut my car off. They quickly tested the battery which was bad and due to my car type they had to refer me to a local shop to have it installed. They called ahead and set it up and I had it changed in less than 30 minutes. You just can't get service like that in today's world. I suggest everyone shop there. They didn't take advantage of me like most people would have. Their kindness was unexpected. I highly recommend them...