Shenandoah Nursing and Rehab — Local services in Waynesboro

My mother resided at Shenandoah's assisted living community from May 2013 until her death in January 2018. During that time, many of the staff became like extended family, & she generally received good care. About a month ago, my father needed skilled care, following a hospitalization. We were thrilled to find Shenandoah had an open bed, & confident he would receive quality care. To say we were greatly disappointed is putting it mildly. Dad has moderate dementia & very limited short-term memory. Using a call bell is not something he can retain. He also gets frequent urinary tract infections. Upon admission, I told staff that he would stay dry, & avoid infection, if they would go in every 4 hours, & assist him with toileting. Numerous times, we arrived to find his Depends so saturated it had spilled out onto his clothes. His skin became red & excoriated. Throughout his stay, we addressed the issue with numerous members of the nursing staff individually, the nurse manager of the unit in a care planning meeting, & the facility's nursing director. No improvement occurred. On the day he was to be discharged to an assisted living facility, I found him more confused, so weak he was slumped to the side in his wheelchair & could barely stand with the assistance of 3 people (myself & 2 CNAs), & he threw up within minutes of my arrival...symptoms that, for him, are hallmarks of infection. He also had a low-grade fever. When he further deteriorated, I asked staff to call 911 for transport to the emergency room. A short time later, the Director of Nursing arrived in the room & informed me she'd halted the 911 call, in order to first do her "own assessment." She felt that the vomiting may have been due to something he ate, & that what for him constitutes a fever (99.1°F), wasn't a particular cause for concern. She also attempted to have him stand, despite his weakness & by then, his increased shortness of breath. I immediately put a stop to that, as my Dad also has very poor heart function, & called a private ambulance service for hospital transport. After I'd made arrangements, she later offered to call 911. A day later, Dad was diagnosed with C. Diff colitis & put on antibiotics. I don't know what has happened to their quality of care in recent years, but I hope they quickly rectify it so that it again becomes safe, & no other residents experience what my...

I don’t usually write reviews but in this instance I feel like I need to because others need to know that this facility is not what it used to be. My grandmother was there several years ago after a knee replacement and she did very well there and the facility was great; no complaints whatsoever. My other grandmother however, was there in November and December of 2018 and for us the overall experience was terrible. During her stay, things were stolen, there were a couple of therapists that were hateful talking and pushed my grandmother so hard on her exercises that she was unable to stand for the rest of the day. We witnessed times that other residents were neglected during meal times. When it was very clear that they needed help being fed, they were instead left to fend for themselves and thus spilling most of their food and not able to eat a full meal. Once when the aid didn’t realize anyone else was around my mother overheard a resident ask for assistance with her meal. The aid then rudely refused to help her then proceeded to announce down the hallway to coworkers that she couldn’t believe that the resident would ask such a thing. Lastly, not long before my grandmother (who has dementia) was scheduled to leave, she took a bad fall that resulted in broken ribs and irreversible trauma to her body and mind. An aid left her in the room by herself while she was in the process of getting dressed that morning. She was supposed to have her shoes on but instead stood up in her stocking feet and slipped on the tile floor. I could go on with more stories of neglect but I hope I have made my point with what I have shared. There were great, caring, knowledgeable CNAs and nurses there, for which we are very grateful but overall I’m sorry to say I would never recommend this...

I would think twice before sending a love one there the one or two cna and one nurse practitioner is the only thing this place has going . I have challenged them to look at the amount of food wasted, look at what goes on at night when I arrived last Thursday my mother ended up in emergency room now hospice Her bell was under the pillow she was trying to get out of bed and I was told she had been out of it since the night before and I ask was the doctor notified and was only told it had been put in the doctor notes. Her back side was like hamburger meat, with pictures to document taken at the hospital. After a year of managing to give her covid twice and double pneumonia twice I think they finally won she is a fighter but thanks to some of the people there that just wanted to make excuses she won’t be returning. Thank you Mary and Steve for your care and hard work but you we’re fighting against the Ones who should not be in...