F.W. Webb Company - West Bath — Local services in West Bath

After being told by a licensed plumber that I would be able to replace my tub spout with a Delta standard, I began my search. I went to two Ace, True Value, Lowes, and Home Depot. Though there were a least a dozen choices, none would fit, and no one at any of those places seemed to have an answer. I was advised to go to F.W. Webb.

I spent a half-hour at Webb while three attendants searched in store and online, repeatedly measuring and remeasuring the spout I presented. Finally they said they couldn't help and sent me to Rocky's just in case the older store might have knowledge of my issue. It did not.

In frustration, having no shower for three weeks, I called the company with the master plumber who said I'd have no problem finding the spout. He arrived, headed off to F.W. Webb and returned 45-minutes later with a packaged Delta spout from their shelves. His trip to the store and back, plus the cost of the $53 online and in-store spout, which no one in their store could find, now cost me $78 with plumber mark-up, plus time for his travel. My $50+ repair I could have taken care of myself, ended up costing me $300+.

I appreciate the fact that manager, Michael Blagdon, went out of his way to settle the outcome agreeably by reimbursing me for my time and trouble.

It was reassuring to know that after the unfortunate oversight, his personal attention and customer service went above and beyond to...

Not an experience per se. How ever I had an unfortunate mishap with a grill right out front of this location. I’m so thankful Brian and the crew there were so helpful for my wife and I. I Couldn't express our thanks enough!! Thank...

poor service, expensive and totally unwilling to sell to do it your selfers- despite laws allowing us to make our...