U-Haul Moving & Storage of West Greenwich — Local services in West Greenwich

When it comes to rare car parts, my 2023 Mercedes EQB 300 might as well be a unicorn with parking sensors 🦄🚙. I scoured every forum, posted on Reddit like a digital hitch detective, and even emailed U-Haul over a year ago hoping someone—anyone—had a custom hitch solution. Nada. Zilch. Zero. I’d all but accepted my hitch-less fate… until the impossible happened.

Enter Jesse Duran from Hitch Central, the unsung hero of this saga 📨⚡. Out of the blue, I received a personal email saying: “We’ve got a hitch for your EQB.” Cue the dramatic soundtrack. Jesse walked me through every step of scheduling the install with clarity, patience, and next-level customer service. Honestly, it felt more like a concierge experience than a car parts query.

On installation day, Curtis, the Hitch Whisperer himself, took things from great to legendary 🛠️😎. This wasn’t your average install—far from it. My custom job was so unique, Curtis had to leave the store to get extra tools just to make it work. And knowing we needed the car the next morning, Curtis stayed after hours to finish the job. That kind of dedication is rare—and deeply appreciated 💪⏳.

Curtis didn’t just install a hitch; he delivered peace of mind. Friendly, skilled, and absolutely committed to getting it right, he turned a tricky install into a seamless experience.

U-Haul of West Greenwich, you’ve officially set the gold standard. Jesse and Curtis, thank you for raising the bar and then some. If you’re looking for a hitch and world-class service, this is the crew...

I can’t give it 5 stars only because I did not find my using the app pick up to be easy at all. I had even researched and did not realize that I would need another person to vouch for me if I didn’t have my passport with me (which I would have brought if I knew, I had been dropped off by an uber). It was a freezing cold night and took around 40 min to complete the whole process. I think part of that as due to the poor reception on my phone but still I was shocked it took so long (and I picked up after 11pm so to find a person awake to vouch for me was a miracle.) I do not fault the site for this, I just state it so it’s more clearly told to customers. I would rent from them again but I’m never doing it with just the app alone. Drop off to a human was...

Upon visiting the store, it was evident that there were several issues with management. The shelves were disorganized, and some items were out of stock. Employees seemed confused and disengaged, with some even standing around chatting instead of attending to customers. There was a lack of clear leadership and direction, resulting in a general lack of motivation and low morale among the staff. Additionally, the store was not properly maintained, with several items in need of repair or replacement. Overall, it was clear that the store was poorly managed and in need of significant improvement. Renting a truck should not take more than forty-five minutes on top of this. Disappointed in this location. I've been waiting for the signage that says “under new...