Hippensteel Auto Inc. — Local services in West Pennsboro Township

I wish I could review the quality of the mechanical work, however due to the unprofessionalism and gross neglect of the receptionist (Megan) no work was done, despite my car being dropped off three weeks ago. Their website promises Free Shuttle Services and Loaner Cars, neither of which are actually available according to Megan. They promised a diagnostic result by the end of the day after having it towed in, which I didn't receive until 4 days later. After approving the estimate three times (via their online system, text message, and phone call) they finally told me they would get started on it, but not until July 3 (an entire month after bringing it in), despite quoting me a "1/2 a day" time frame. Then today, two weeks after approving the $1100 invoice, she informed me she made a mistake on the estimate and it was actually going to be twice that amount because it needed a DMF instead of a SMF. I understand they have to make money, but a $900 increase due to needing a different part is insane, especially considering an OEM DMF is $375 vs an OEM SMF for $117.

Edit to the owners response The car was dropped off at 1020AM. Not the "end of the day" and that's the third "loaner car" explanation they've...

I would recommend Hippensteel auto to anyone. As a single woman this is the only place I can say I have confidence that I am being treated fairly and honestly.

I 've had at least three of my cars and my trucks serviced here with no unpleasant surprises The communication with me was very good and my car was always returned to me all work completed at the time promised.

They also have towed my large dully truck a few times with no damage to my vehicle.

I have called the shop a few times to ask questions about my car and always get answers .

Tanner has been great help with answering my questions and getting quotes on repairs.

If you are looking for a quality local...

My car broke down in Newville, and Megan responded quickly to help me within minutes of my call. Mr. Hippensteel went above and beyond to transport me to my job in Newville and tow my car to his shop. Megan was attentive during the day to help me schedule loaner vehicle while discussing the work needed to fix my car. They ordered parts and had my car ready in 2 business days. I was not inconvenienced by the time as the loaner vehicle greatly helped. This is a one stop shop with people who clearly care to help keep the community taken care of and safe. I will return in the...