WestRock Shipping Center — Local services in West Point

My appointment wasn’t u til 12:00, called them at 3 am this morning asked them what what’s the earliest I could show up to pick up ? They told me that my load was ready that I could come in any time . I pulled in at 7am they told me to Sweep my trailer ok I did. Didn’t take but 5 minutes,... note have your triler the cleanest possible..or u will have to clean it before getting loaded.. I went. To the docks ,, checked in, 30 minutes later BOOM I was loaded,,.. very friendly employees.. reall easy in &out facility! They let u use the scale if u need to,.. by the way I was the only truck on the docks there was abt 7 or 6...

Worst customer I've ever dealt with in 6 years of trucking. Five hours from check in to check out. And another 30 trucks going through the same thing. My 14 hour clock ran out after 3 hours. At check out, the jerk at the guard shack told me with glee he wouldn't allow me park in their drop lot and finish my break.

I will be reporting this company to the D.O.T. Complete and total lack of regard for drivers. This is the kind of company that makes unions a necessary evil.

I don't ever refuse loads. But I will never set foot at this clown circus again unless it is a...

Absolutely the worst pickup experience I’ve ever had. Checked in at 2:30 PM, and as of 8:30PM they still haven’t even started loading me. No communication, no updates — just complete disregard for drivers’ time.

To make things worse, the smell in this area is absolutely unbearable. They keep drivers waiting for hours in these disgusting conditions without any concern for basic comfort or respect.

If you’re a driver, do yourself a favor and avoid this facility at all costs. They clearly do not care about your time, your schedule, or...