Wildflowers of Princeton Junction, Inc — Local services in West Windsor

I live in NY and wanted to send flowers to my grandmother in NJ for Mother's Day. After searching through numerous florist shops to find one I liked I decided to go with Wildflowers of Princeton Junction. My grandmother received the flowers, however, they do not look like what I ordered. I called the shop to complain and the gentleman who answered hid behind the excuse of COVID for the reason the arrangement was so different, defending the operation of the 70-employee shop having to take extreme precautions amidst the virus and as a result the arrangement was not the same. He repeatedly accused me of "not understanding the severity of the virus" when in fact I do understand quite well having lost my brother to the virus - extremely insensitive!! It is not that I do not understand the severity of this pandemic, it is that I understand the virus negatively impacted their flower supply and as a buyer trying to support a local business I expected a courtesy call to let me know my product will look vastly different and some sort of compensation offered for that change. We're not talking about switching one flower out for another, we're talking about omitting certain flowers entirely, putting in new flowers of a different color that do not match the color scheme of the original bouquet, the arrangement not being full like the picture and the bouquet coming in a a different vase than what was shown (the vase was a deciding factor in my purchase of this particular arrangement). All I expected was a simple call to let me know it was going to be different and instead I got a defensive, ego-insulted and condescending employee who talked to me like I lived under a rock. Oh, and also, he couldn't answer my question regarding why there was a $15 wire fee added to the transaction...he played dumb and told me he couldn't see that on my order when in fact I was looking directly at it on the receipt. Before he ended our conversation by hanging up on me - which, by the way, I heard the other employees telling him to do - he prided the business on the fact that Yelp had no negative reviews...but hey, I guess there's a first...

Ordering flowers online can often be a gamble, but with Wildflowers of Princeton, my expectation was nothing short of spectacular. From the ease of navigating their website to the final delivery of an exquisite flower arrangement for my friend's birthday, every step was a testament to their commitment to excellence and customer satisfaction.

The heart and soul behind this operation, Ed, the owner, extended his attention to detail even through the digital realm. Despite the inherent challenge of conveying preferences and nuances online, Ed's dedication ensured that the process was seamless and personal. He understood my needs after I accidentally selected the incorrect date of delivery. He made me feel valued and heard. It was clear that Ed wasn't just processing an order; he was crafting an experience.

When the arrangement arrived at my friend's doorstep, the flowers were not just arranged; they were composed with an artist's touch and a gardener's sensitivity. The bouquet exceeded every expectation I had, outshining its online representation with richer colors, fresher blooms, and a breathtaking design that spoke volumes of the care and expertise invested into it.

The delivery was impeccably timed, and the packaging ensured that the arrangement arrived in pristine condition, a vibrant explosion of beauty and fragrance that captivated my friend instantly. Her joy and astonishment were the true measure of Wildflowers of Princeton’s success, making her special day even more unforgettable.

Ed and his team have redefined the online flower delivery service with their exceptional customer care, artistic mastery, and an evident passion for bringing joy to people's lives through flowers. Their service is a rare bloom in the digital age, combining the convenience of online shopping with the personal touch of a local florist.

I am immensely grateful for their commitment to excellence.

Thank you, Ed and team.

Sincerely, Shaira...

You guys were very good!! The arrangement was excellent. But more than that, my sister in law is disabled and in a wheelchair. The man who delivered the flowers to her navigated through the maze of elevators and brought them up to her floor, brought them inside, took off the packaging, and put the card into her hands. Then he had to navigate through the maze again to get out. Then he called me to tell that she got her arrangement. He alone made it worthwhile. I will use them again and I will request him to deliver the flowers. My sister in law is new to the area so I'm trying out different florists to see who does it best. The first florist that I tried didn't even send her what I ordered and it was smaller than advertised. And worse they just left them on the floor by her so she had to ask a neighbor to get them and bring them in for her. Wildflowers is head and shoulders...