Comfort Systems — Local services in Wichita

I called their 24 hour line around midnight, and was transferred by the dispatcher to a tech. The tech said he was too tired to complete any more work that evening. It was late, so when he said they would call me back around 7:30 am in the morning to send someone out when they open up at 8 am, that was fine. Plus, I would be avoiding the overtime charges. The call comes in, they said they need to setup my account before they can send someone out, seems reasonable, but they had all my information that was given to dispatch the night before. At this point I'm still thinking that someone is on their way. I get a another call 12:49 pm, they are calling me to put me on the schedule for this afternoon if I'm willing to pay overtime rates, even though it would be scheduled during normal business hours. This call supremely irritated me, because I had not gone to work because I was led to believe that a tech was going to already be out this morning when they opened. Now, I find out they don't have a time for me yet, and no matter what they are going to charge me overtime rates. I asked for the boss, Brett the boss said you should have scheduled with all the other companies and cancel the others when the first one arrives. Since I wasn't on another companies schedule I really wanted him to make this right by at least guaranteeing me a time this afternoon. He would not do that. So made the mistake of expecting them to show up. I didn't realize that one is expected to make appointments with all the HVAC companies in Wichita and take whoever shows up first. Now I missed work and still have no AC, and still am not on any companies schedule. They price gouge charging OT rates all day if you want to agree to get on the schedule in the next week after being led to believe they would be out already that morning. Lesson learned: schedule appointments with as many companies as you can find and cancel after one show up.

COMFORT SYSTEMS Is a terrible company! We have a home warranty with this company. Our A/C went out, we called at 8am in the morning and were told they would put our name on a list, but they could not tell us for sure when anyone would be coming out to our home and that for sure no one could come out that day. We were told 3-4 times no one could come out that day, even though we called at 8am and are supposed to have first priority since we have a home warranty! The customer service rep, Renee, was so rude and hateful she had my wife in tears! It was a scary feeling having a pregnant wife at home with two small children and ZERO idea or even an estimate on when someone could come to our home! After making a complaint, the supervisor called us to basically say the same thing we had already been told and never even ONCE apologized for the way my wife was treated on the phone! We called someone else, who told us they would for sure be out that day no matter what time it was and had our A/C fixed! Comfort Systems called us at 4:30pm to tell us someone was on the way. When we told them we already had it fixed, they seemed so confused and acted like they didn't tell us it couldn't get fixed that same day! When we explained the situation further, they still tried to argue and tell us how we were wrong! Last I checked, the customer is always right. I have been in the customer service industry for a very long time and if any of my employees ever treated anyone this poorly they would not work for me much longer! Do not hire this company! They will not take...

I’ve been a customer of Comfort Systems Plumbing & HVAC for 15 years, and I say enough about how amazing they are. I trust them with my home completely—even to the point where I don’t feel the need to be there when they come. Their professionalism, knowledge, and compassion are unmatched.

When our home flooded this week, they went above and beyond to help us. Not only did they handle their work flawlessly, but they also assisted my husband with a separate project—offering help without being asked. That kind of care and generosity is rare these days.

They even prayed for our family, which was such a touching and unexpected gesture. It’s clear they truly care about their customers, and they stand behind their work 100%.

Thank you, Matthew, Nathan, Tim, Mark, Brent and Debbie, for making a difficult time so much easier for us. Each of you has been such a blessing to...