Wichita Optometry, P.A. — Local services in Wichita

Maybe I had high expectations due to my kids excellent experience there. But my visit was complete opposite. I waited 35 minutes after appointment time to be seen. They asked if I wanted dilating drops or photos. I said drops and before I realized it she was doing the photos. I didn’t complain since it was late in the day and they were rushing and seemed overly busy. Didn’t want to cause waves. Exam went great. However, afterwards I was charged a bill for contact fitting and the eye photos (that I didn’t want but just went with) and sent on my way. My main purpose in the appt was for glasses. I asked about them. They pointed to a wall and wasn’t aware I was looking at glasses. I had thought the dr put a not for them regarding what I was needing (talked with nurse about possible blue glasses since I am on a cpu 8-10 hrs a day, probably bifocals with daily contacts to wear 1-2x a month, dr talked with me about contacts and readers but not much on the bifocal side, although either way glasses would be necessary as my close up had changed dramatically but not my distance-contacts were only for distance so really not much difference from what I currently have just went with distance vs bifocal contacts which didn’t seem to work for me). I had no idea what I was looking for, nor did the staff to help me. I had no idea the price range to look at because staff didn’t know if I was looking for distance only, readers, bifocals or progressives. They quoted me $379 with insurance for lenses alone and then frames minus my copay-BUT that would all change depending on the lenses and what I am wanting....the point of the exam is I don’t know what I NEED for better vision day-to-day without doing more damage in front of the cpu screen and affordable. The lenses alone completely blew my budget and then some, and had I known it was to be that much I wouldn’t have even done the contacts at all and put the $42 fitting fee toward my glasses since that is what I am needing. Needless to say I left feeling more confused about what The best affordable and beneficial option for my vision is, no idea on price point so couldn’t pick anything out, and when asked to just get my Rx so I could get readers at dollar general on my way home I was told that Rx wasn’t in my file from the dr. I feel stuck as I don’t think I can go somewhere else for glasses and use my insurance coverage if it has already been applied here for this useless, unhelpful visit. I am $75 lighter, insurance claim probably filed and now waiting another year to be able to get new glasses or a new exam with my reader...

Dr Heide was great and office staff also great, the sales/frames lady not so much. I just had my eyes dilated so was having some trouble seeing. She took me straight to the Oakley frames and I had a hard time telling them apart so she basically picked them for me (turns out they are nice) she never mentioned price or told me any prices at all until she was done entering order and it was time to pay. This is my first time ever getting glasses so I had no idea what prices were so figured that was just standard, after talking to coworkers who have gone there, I paid at least twice what they did and some of them paid nothing with our insurance policy. I also asked about prescription safety Glasses and she tried to show me what my policy covered on her computer, I explained again that I had just been dilated and couldn't see the words on the screen at which point instead of explaining it to me she offered to print it for me, again I told her I couldn't really read because of dilation. She then told me I could just get a copy of policy later and read it. She was very unprofessional. I received my glasses about a week later and was treated great by Rebecca (not the same lady as before) she was very helpful, I asked her about the safety glasses and she took the time to show me the glasses and let me know they may be able to order some other ones that I was wanting. She also took the time to look up my policy and wrote done what the cost would be for a few different kinds (not just the expensive ). She was very professional. I noticed an issue with one of the lenses when I got home that evening and I brought them back in. Seen Rebecca again and she was very helpful again, she immediately called the lab and asked if it would be ok if she sent them back to lab for them to be fixed. Which im still waiting for.Rebecca and Dr Heide both deserve 5 stars. That other lady that I delt with is the reason for the low rating and my reservations about referring people to wichita optometry, I myself am not sure if I will return unless I only see Dr Heide...

This was my first experience with Wichita Optometry after changing insurance. My experience with my last optometrist was not very good and made me dread dealing with my eye issues. I was very surprised when going to Wichita optometry at how nice and helpful the staff were. I just had a general good feeling with the way they explained things. Dr Heidi is who I saw and he was outstanding, he really helped me understand the issues I was experiencing and how we could work towards solving them and my eye care long term.

I have a very high prescription and Dr Heidi made me feel like I had a whole world of options when my last optometrist made me feel like I'd have to settle with what he could find. Dr Heidi told me why I was having comfort issues with contacts and prescribed me some eye drops to help. He even called and took care of things with the pharmacy and my insurance when there was an issue on that end and calling to keep me updated. He even called me back the next day to check on how the drops felt and if I had any discomfort.

We also had a very nice lady in the sales area named Theresa who helped me pick out some killer glasses and helped me find the best options for me! I can't wait to pick them up when they get here!

Wichita Optometry will receive my business for many years to come after this experience and I can't thank Dr Heidi and the staff enough for all of there help in making me...