The Preserve at Willow Park 55+ — Local services in Willow Park

I will give this complex a 1 star, due to the friends we made here, but would give 0 (if I could) for management, professionalism and complete disregard for people and their rights. My husband and I have experienced multiple health issues over the last year specifically related to Mold that was discovered in our home both air borne and surface mold in the kitchen and bathroom. Jennifer Jay sent a professional mold inspector, a fair move, but refused to share the results of the testing and only offering remedy 37 days after our initial complaint and seeing us moving our personal belongings. Attached is proof they found mold, but didn't care about the health ramifications to act sooner. With many attempts to seek support and assistance from management and their legal department, we have moved after given a proper 60-day notice. Lastly, we have learned that $2300 and some change in exuberant fees have been added to our account to include a lease violation charge, insurance charges and month to month charges I didn't even know existed. I have never in all my professional years encountered such blatant disregard and unprofessionalism as I have with Jennifer and this team. If anything, I hope this review encourages residents to seek assistance to ensure their health is protected as well as their rights to live in a safe, habitable...

The Preserve at Willow Park is an incredible place to live. I am new here; moved in at the end of June, but everyone has been SO nice and incredibly helpful. Brandy, Emily and Jennifer all do everything they can to make this a fun place to be and they are so good at their jobs. Cody and Jamie already did so much for us from the first day we moved in. The amenities are great and the residents are all great. We were welcomed by everyone, both staff and residents, as if we were their favorite family members! I can’t say enough about this place! Every part of this place is so clean and beautiful. I’ve heard that in the past they had some problems with management and staff, but this has all been completely turned around. Every staff member today is a rock star at their jobs. Jennifer, Brandy and Emily all have amazing personalities and they are more helpful and responsive than anyone could imagine. I wish I could give more than five stars; this place really deserves it! I LOVE my new home! I want to say THANK YOU to the entire staff, not only for the legendary welcome we received, but for all they have done and continue to do daily! Ted...

When I discovered "The Preserve at Willow Park" the summer of '22, I asked my daughter to take the tour too because I wanted to make sure I wasn't missing something as I couldn't find ANYTHING wrong and so she did and she too fell in love with it and wished she could move here too...she has a few years to go before she qualifies, lol. When I took my tour that fateful day of July '22 I got to meet a few of the residents and asked them how they like it here and one said that "she felt like she was on a cruise ship every day" and then I started telling people the same thing because it's true! And there is another special reason that I'm so happy I chose to be here, I met a wonderful man that moved here and we fell in love and got married right here at The Preserve! Our wedding and reception was beautiful and it all came together with the help of our amazing staff of Tracy, Cecelia, Amanda, Richard & Chris who are always kind and go out of their way to make us all...