LKQ - Wilmer — Local services in Wilmer

I recently purchased a rearview mirror, and it was missing a part that was supposed to come with the mirror that can not be purchased anywhere else unless you buy a brand new mirror from the manufacture, but I understand mistakes can happen. I wanted to contact LKQ to see if I can purchase this part from them. I don't understand this location (Burleson) or company. When I visit this location in person I always get excellent customer service keep in mind I live an hour away from this location. But when I contact LKQ on the phone about any questions, I get horrible customer service. I'm always thrown into a loop of holds, and the phone disconnects on its own, and I would need to restart the process. I've had incidents where I would call them, and they would tell me it's the wrong location, but the phone number is directly pulled from the Burleson website. The biggest thing I don't understand is why I need to talk to the specific salesman (Larry) that sold me the part. There was no big background story on the part I needed. Any salesperson can take care of my issue. All I need to know is if you can sell me this part or not. If not, please tell me don't just throw me around and waste my time. Also dealing with Larry is an awesome experience IN PERSON. A great guy is willing to help you, but you must be in person. You can never reach him over the phone, and he will never call you back. I have yet to speak with them for the last few weeks after contacting them. If anyone wants outstanding customer service, please be there in person they are willing to help you no matter what. They have never turned a cold shoulder, but if you have any questions over the phone unless you are actually buying a part then good luck I hope they treat you better than me. Because driving an hour back and forth is a wasting my time and gas. Just for them...

I called to get a price on a standard transmission. Gave the guy behind counter the information he asked for. Told him 3 times it was for standard transmission. He quoted me. I hung up. Talked to my customer gave her the quote to repair her truck. She said do it. I call the direct line to the guy i was speaking to. He asked for the mileage then for the full vin. Then the guy behind the counter that gave the original quote said oh thats not the right price i gave you before it was $1500 higher than he originally quoted. I told him i needed to speak with a manager then because thats not what he said when i called to get quote first. Then says no manager is at the office today. I told him send me to his line ill leave message. Instead i got put on hold several times. So i kept calling back to speak with manager. Finally after my calls weren't getting answered. I called the direct line 1 last time. The guy answered sent my call to manager. Manager Dan heard the conversation previously and said he would check into it and see if they could knock the price down to be near what the other guy quoted originally. Just disappointing having to call that many times and try over and over to speak to management. When someone else was blocking me from speaking to them. Manager Dan got back to me quickly. Then told me he was going to get me a different representative to help purchase the transmission that i got quoted for. New representative Taylor handled the situation very professionally. After fighting to speak to management for 30 or so minutes i got what needed to happen in the...

I bought a spare tire about a year ago from LKQ. I gave the associate I bought it from my car type and the dimensions of my tire and he sold me a spare. I did not measure the tire to double check that it would fit, and that's on me. And of course I did not discover that it was much too big until I actually needed to use it. I called customer service, I was not trying to return the tire for a refund, I knew that would be unreasonable since I had bought it a year ago, but I was trying to enquire whether or not I could return the tire for some type of credit towards one that actually fit properly. I could not even finish my sentence before the customer service associate cut me off and told me they won't refund me, which was not what I was even going to ask. Just put out the extra cash and buy from the dealership. They should be able to sell you the right part, or at least listen...