Clayton Guns — Local services in Wilsons Mills

First started in November 2017.. Called shop to ask if they had a certain gun for me to purchase for my husband for Christmas. The owner said they did not have the gun I wanted, but he could purchase the gun online for me at a discounted price. So he told me he was going to purchase the gun and I would could come in the following Tuesday to pick up gun and pay in full. I went to shop Tuesday, for the owner to tell me he completely forgot to order the gun. So I gave him the benefit of the doubt and he found the same gun a little more than the original price. He went a head and ordered the gun and told me he would call me when it arrived. A couple of weeks later, I never received a phone call. I called shop they said they would be getting gun in on such and such day. So I went to shop the day they told me. When I got to shop they acted like they had no idea what I was talking about. I got frustrated and said never mind and left the shop. As I was getting in the car, they ran out and said they had the gun I purchased. I went back into store. They opened up the gun and there was 1 magazine missing from the order. I was getting more frustrated. They told me they would order me 2 more magazines and would call me when they received them. So Christmas came, I gave the gun to my husband. Told him I was waiting on a phone call from the gun shop for 2 magazines. It is now March 2018, I called a week ago. They said they never received the magazines. For me to call back the next day to remind him to order the magazines. I then told him to not worry about the magazines and to just give us a gun holster instead. The owner agreed to this. I went the next day to pick up gun holster. They once again acted like they didn't know what I was talking about. After explaining etc, We finally left with our gun holster. I am so thankful we are done dealing with that shop. Extremely poor customer service. The owner never acted apologetic. I highly recommend not to purchase anything from this shop.

This CLAYTON GUN SHOP should not even...

7/6/18 Went in here to buy my first pistol about a month ago. I waited to write my review to see if I was still pissed about my experience a month later and yep, I still am. Went in here shortly after opening one Tuesday morning. Super excited because I was there to buy. There were 2 associates behind the counter helping 2 gentlemen that were together. I came in and immediately started looking at the pistols. I literally stood at the counter 20 minutes before anyone even acknowledged my presence. The other customer they were helping wasnt in such need of help that it required both associates to begin with. One of the guys finally asked me how I was doing. I told him I was fine and asked how he was. He gave some witty response about finer than frogs eyelashes or something lame like that. That was it. Never asked if I needed any help, if I wanted to see anything or anything to that effect. Little did these clowns know I had $400 cash and my permit in my pocket. I stood there another 5 minutes or so before I finally walked out. So 25 total minutes spent in your store and the employees never asked if I needed anything. What a huge waste of time. All you guys had to do was say "how can I help you?" And I would've been the easiest sale of the day. I already knew what I wanted but I'm not going to beg someone to sell me a pistol. Instead, due to ignorance or just laziness, another local business got my money. This particular business greeted me as soon as I walked in. Little things like being acknowledged make all the difference in the world guys.

EDIT 7/25/18 The owner responded to my review in a very professional and concerned manner. I will return to this business due to that. Thank you...

I stopped by with the attention of purchasing an AR rifle. I waited patiently for 15 mins while the two associates in the shop were helping the two other customers. After focusing my attention to the salesman to my left whom seem to have finish conducting business with his customer. They started talking about their hobbies outside of work and what the customer does for a living . Thats fine, but when you have another customer waiting, I think you should acknowledge that customer. They talked about foreclosures and how to obtain them before they become public. The customer informed the associate that he worked downtown Smithfield and have access to all available properties prior them being made public. Nevertheless, I waited another 5 mins and I was completely ignored. I turned and walked out and had an amazing experience with TAC about 8 miles down the road. The sad part is, I’m about 5 mins from this shop and pass it every day. I’ll be doing my business with TAC for all my other purchases...