Cragg's Do It Best Lumber & Home Center — Local services in Wimberley

I attempted to rent a 16’ trailer and reserved it the day before. When I called to ask a question about other product availability, I mentioned that I would be arriving in 30 minutes to get the 16’ trailer. He then told me that the 16 foot trailer was no longer available. It was out on a rental. So what was the point of making a reservation? I later found out that I wasn’t even put into the reservation system. He then said he could rent me a longer trailer for $10 higher. I wasn’t happy but agreed. When I returned the trailer, he then attempted to charge me $99 for what we agreed on the phone was to be $65 because that is what was in the system for the trailer I rented and he didn’t know how to change it. He made it right but only after I refused to pay the higher rate. He asked his boss and she agreed to the lower price. He then quickly made the pricing change and checked me out. Maybe she told him how to do it, but it was all of five seconds to make the fix. The frustrations were #1 don’t offer a trailer for reservation that you can’t rent. #2 don’t attempt to charge a customer a higher rate than you agree to. #3 train your employees so they know how to fix mistakes. #4 don’t waste your customers time. I spent 45 minutes in the store dealing with an issue that should’ve taken two. He continued to help other customers while I...

Love shopping here! Very clean and feels rather large from the inside surprisingly. Have the largest selection of organic gardening I've ever seen, even over other competitors. They have comparable prices to any of the hardware store. You get direct service, even from the owners on your projects. They deliver Lumber, and in my opinion go above and beyond; making sure you got what you need for your build and your job. Owner even went out of his way to deliver just a handful of boards with his personal vehicle after normal delivery hours just to help out a regular heat they knew was close to the end of his job. And on the flip side they have the small-town feel but with all the big box services. With only minutes away from all the trendy shopping and attractions of the river and and the...

Wimberley Craggs consistantly charges more than their posted prices. For months they have been saying that they are in the process of placing correct prices but it never happens. They know that they are doing it which amounts to stealing from their customers. I wish they didn't do this to their Wimberley neighbors. If you experience this, leave the items on the checkout counter and...