The Love Your Space Place — Local services in Wimberley

My experience with this business and the owner was not good. I purchased an item from the online store, which showed that shipping for the item was $20. After almost a week, I had not received any information from the store about my order - no invoice, shipping details, confirmation, or anything. So, I called the store. The owner said she was trying to figure out how to ship the item, because shipping costs were going to be more than the $20 that she charged and that was conveyed on her site. She said that she would check a few other shipping companies and get back with me. A day or so passed, and she emailed me stating that to ship the item would cost her more than $300, which was around the cost of the item itself. So, she stated that she would issue a refund and gift me a $50 gift card to the store for future use. All things considered, I understood and was fine with the resolution.

However, the problem arose when she did not issue my refund. She first stated that she was out of town and would contact her bookkeeper to process the refund. Then later, she stated that she could send me the money that was owed me via Venmo, which was not the method of payment that I used to make the purchase. I asked if she would simply refund the payment amount via the method I used to pay, PayPal. She then stated that she tried to refund the payment via PayPal, but she could not because there was only $20 in her account. She said that she would contact PayPal the next week when she returned home about issuing my refund. After that last email from her, I didn't hear from her again. I ended up having to file a claim through PayPal in order to receive my refund.

Overall, it was not a great experience with this business in regard to customer service and professionalism. The other reviewers appear to have had a better experience in-store. I would advise caution to anyone attempting to purchase online from this business.

Thankfully I was able to find the item I wanted at another store, that had $0 shipping fees for purchases over $250. The buying process with the other business that I found online was smooth, and my item arrived quickly,...

In addition to being a delightful person, the owner of The Love Your Space Place Jill Ainsworth couldn’t be more helpful. She has assisted me with draperies and roller shades and I have been completely satisfied with her recommendations, products, and prices. The store is beautiful and her Christmas decorations are reason enough to stop by. This store has become my go to place for all my...

I walked into The Love Your Space Place and left with the most dreamy Christmas table scape - I told Jill my vision and she got right to work on piecing it all together! Aside from Christmas decor, the store is stocked full of beautiful, high quality furniture in all styles and we can’t wait to add more items...