Exceptional service when it mattered most - thank you for making family time special
I’m writing to express my sincere gratitude to Pond View Golf Course for their outstanding customer service. My son and nephews (visiting from Arizona) had their golf plans disrupted at another local course this morning, and Pond View stepped up in a big way.
The staff immediately welcomed the boys and accommodated our last-minute booking without hesitation. They were professional, friendly, and made the boys feel genuinely appreciated as customers.
What made this especially meaningful is that these cousins rarely get to see each other since they live across the country. The time they have together is limited and precious to our entire family. When their original golf plans fell through, I was concerned their day would be ruined.
Thanks to Pond View’s excellent customer service and welcoming attitude, the boys had an absolute blast. They came back excited about their round and how well they were treated. Seeing them happy and enjoying their time together meant everything to us as parents.
This is exactly how a business should operate - with genuine care for customers and flexibility when situations arise. Pond View turned what could have been a disappointing day into a great memory for our family.
We will absolutely be back and will recommend Pond View to everyone we know. Thank you for understanding that sometimes it’s about more than just golf - it’s about family time and making...
Read moreGrateful grandmother - thank you for saving our grandsons’ day!
As grandmother, I cannot express how thankful I am for the wonderful treatment my grandsons received at Pond View Golf Course. After a very disappointing morning at another local course, I was heartbroken that these young men’s golf outing might be ruined.
When we called Pond View, they immediately welcomed the boys and accommodated our last-minute request. The staff was so kind and understanding of our situation. They made the boys feel valued and respected - exactly what they deserved.
I was so relieved and happy that their day wasn’t ruined! These are good young men who love golf and choose to spend their time outdoors instead of inside playing video games. To see them welcomed with such warmth and professionalism meant the world to this grandmother.
The boys had a fantastic time and came back with huge smiles, talking about what a great course it was and how nice everyone treated them. As a grandmother, there’s nothing better than seeing your grandchildren happy and enjoying themselves.
Pond View Golf Course restored my faith that there are still businesses out there that truly care about their customers and understand the importance of treating young people with respect and kindness.
Thank you from the bottom of my heart for making sure my grandsons had the wonderful golf experience they deserved. You have customers for life...
Read moreOutstanding customer service - went above and beyond for our family!
I cannot say enough wonderful things about Pond View Golf Course! After a disappointing experience at another local course this morning, we called Pond View hoping they could accommodate my son and nephews (visiting from Arizona) for a last-minute tee time.
Not only did they welcome us with open arms, but their customer service was absolutely exceptional. The staff was friendly, professional, and genuinely happy to help. They accommodated our last-minute booking without any hassle, allowed the boys to share rental clubs when needed, and their pricing was very reasonable.
After our rough morning elsewhere, the contrast in customer service was remarkable. The boys had a fantastic round of golf and felt genuinely welcomed. This is exactly how a business should treat its customers - with respect, flexibility, and genuine care.
As locals, we will absolutely be returning to Pond View and recommending them to everyone we know. Thank you for showing our visiting family what excellent customer service looks like and for supporting young people who love the game of golf.
This is how you run a golf course! Five stars...
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