Cricket's Home Furnishings — Local services in Windsor Charter Township

I worked with Kathy, and she was amazing! We met with her 3 times, our first appt where she came to our home, and 2 additional times for finalization of our project (as the first sit down was rushed due to a personal time constraint I had). During our last appointment we placed our 50% down and finalized everything- we were so happy! Two weeks later we get an email from Kathy that she misquoted us by over $4,000!!, and their contract states that they are not responsible for any misquotes or errors while calculating the project....I would understand a few hundred dollars, but over $4k? They gave us the option to either pay the wholesale price- which was still over $2k more, or cancel our project all together and receive a refund. I felt so trapped. We had already made other commitments with contractors, getting our appliances and fixtures, and we were committed to a specific time frame with the rest of our renovations. Now we had to either come up with over $2k for something we already signed and budgeted, or find someone who could do similar work within the same amount of time and $? Frustrated was one way to put how I felt... I spoke with Beverly, the owner, and she said that she "would not take a loss on our project" and was unwilling to help in any other way than offer financing. We ended up canceling our project and actually found another company, THANK GOODNESS, that could provide what we needed within our given time frame. Cricket has great products, just MAKE SURE the pricing is accurate so you're not left...

Gave Crickets a shot, and this is a one and done. Unless you’re buying multiple pieces, expect to be reminded that they are busy working on a ‘full house reset’ and your designer will get back to you. Same for delivery, dates come and go with no proactive contact. Then, when delivery was ready, I was told they had a small home to reset in Lansing and would do their best (do prioritize the other customer, but why mention to me?). It became a joke with me and my husband.

When I was unhappy with the couch and called to discuss if they would consider reselling on the floor (happy to take 50% and notified the store upon deliver), I received a form email response ensuring me I would be happy with the purchase in due time. I have since replaced the couch with a stunning piece of furniture from Ethan Allen. In fact, I’ve done a partial home reset with...

I am extremely happy with Bernadette Thelen my salesperson, the two delivery gentlemen, and Sarah that helped set up the delivery. I purchased a leather Smith Brothers loveseat. Mrs. Thelen was highly knowledgeable in the field of furniture, answered all my questions, explained about every grade of leather, how to care for and what leather has to offer. I have purchased several pieces of furniture throughout my lifetime and she made this transaction a breeze. Sarah was delightful when she called me to set up the delivery date and time. The two gentlemen that delivery the loveseat were perfect in every way from accommodation to communication. I highly recommend these representatives of Cricket Home...