We just purchased a car here a few days ago. Overall, the process was not good, but there were definitely some pros and cons.
Pros:
Kia has stepped up it's game and we love our car
Sam (finance) was very helpful, kind, and not pushy; He was the best part of our experience and we felt that we could trust him
The staff were able to offer us a maximum price through email/text prior to us arriving, allowing us to know that we would be able to get the car within our budget
We were able to test drive the car right away when we arrived
The actual process was fairly quick (on Kia's end) once we decided to buy
They offered us water and coffee while we waited
Kathy offered to personally go look through our trade in car to ensure we didn't leave anything behind
Cons:
Kathy (sales person) was very pushy and rude at times; We felt very on edge when dealing with her; She told us that this was her night to get home early and that she was hoping to get out soon; She cursed during our visit (unprofessional overall); She was impatient with us as we were determining whether or not to buy; She was nice when we were "cooperative," but became quickly agitated if we seemed like we were asking questions about warranty or fixing things on the car; She told me to tell my husband to "get himself sorted out" when he was attempting to call a family member to discuss pricing for the car, leaving no room for us to have a discussion of if this purchase was an appropriate one for us
The sales staff did use the "let me go talk to my manager" phrase several times before responding to questions about pricing
Prior to arriving, I had asked if there was anything physically wrong on the car; Neither Kathy nor the other sales reps disclosed to me the two cracks in the windshield, the scratch on the front right, or the fact that the back of the car had been fixed from a large dent (which we found because it was pictured in the online photos but had since been fixed)
Kathy seemed unfamiliar with features in the product and was not able to answer all of our questions during the test drive
During our test drive, we noted that there was some dirt in the car and it didn't seem well cleaned; We also found a half drank Gatorade and some trash; Upon asking Kathy, she responded that it had been cleaned but that the cleaning team doesn't do a good job and has high turnover rate; She did ask them to redo it, but the dirt was still there after we purchased; We were a little surprised that no one had cleaned out the car prior to test driving (especially since they knew a day in advance that we were coming to test drive that car)
During the process, we asked about getting the cracks in the windshield fixed; They were agreeable to fixing them (and did), but it was poorly done and you could see filler smeared around the edges of the cracks following them filling it
Half way home we realized that our gas tank was completely empty; They hadn't filled up the gas tank or had the exterior of the car washed; We were shocked...especially since they knew we lived an hour away.
Per the dealership, there was only one owner; They printed us a list of the work that had been done on the car (with the names blacked out for privacy); Unfortunately, the name blocking was not sufficient to cover the names and we could tell that there were two different owners
Overall, while I would not buy from a Kia dealership again, I would definitely buy a Kia again. I'm surprised by all the positive reviews for this place as I would not give Peak Kia my business again. I do, however, think Sam was awesome, and I'm grateful that we have his...
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