Powder Valley Outdoors — Local services in Winfield

I was a long term customer, who spent lots of hard earned money at Powder Valley. Personally, I think that their problem is that they have gotten too big for their britches. In the past, shipping was fast (two days to me), and customer service was excellent. Not long ago, I ordered over $600 worth of items from Powder Valley. Real quick, I got an email saying my order was complete, yet it had not even shipped yet. They immediately charged my credit card for the full amount. Two items did ship soon after, but not the majority. Rather than shipping the remainder of the order from their Kansas location, they claimed they shipped it from Memphis. They tried to blame the delay on the weather. The orders eventually arrived from Las Vegas, long after the weather had cleared. I got the impression they simply did not care about me as a customer. Therefore, I will never do business with Powder Valley again. Their competitors care more...

Great prices and availability. BUT: If their primitive ordering system, which is woefully outdated, screws up your order or especially your back order, your are screwed, and they will tell you as much. They will NOT work with you, they will NOT try to make things right, they will tell you to EAT IT, you will get nowhere with them. NOT a customer oriented business at all. If a reviewer says "THEY'RE GREAT!" that's because that reviewer's order went without a hitch. If there is a hitch, Powder Valley will tell you to go eat a bag of crispy deep fried mountain oysters, and you will, because you will not want to pay return shipping and hazmat AND a 20% restocking fee. Roll the dice, at...

I gotta say, for once, there is someone who can explain what happened in shipping and do it with professionalism and a sweet attitude. I missed checking a box at checkout and my order was delivered to my home instead of my office. I called and the girl I talked to not only explained what happened but also explained regulations in shipping so I didn't have to worry about a signature. She also explained the regulations about what did in fact need a signature and what doesn't so it made my buying and shipping a lot easier. THANK YOU ! Oh yeah, the price I paid was...