Ivan Smith Furniture — Local services in Winnfield

Let’s see… where do I even begin? I am not one to usually leave reviews unless I have had a really good or really bad experience. Winnfield Ivan Smith Furniture has never disappointed me! I have been a long time customer of the store for one reason and that is because of Damon Fitzgerald. I really hope this review is read by his supervisors because I want them to know what an asset they have. Damon has always been so kind, helpful and eager to assist me when I have needed help. Recently my washing machine died, so I called him immediately. What I love about Damon is that he treats me not like a customer but like a friend that he is eager to help. He remembered from previous furniture purchases that I have a lot of fur babies and that my washer never stops. Little details like that matter to a customer… he suggested that I should upgrade to a commercial size washer. I never would have thought about that and it has made my life so much easier!! He is very knowledgeable about appliances and he knew exactly what would be best for my needs. Damon also knew that I could not be without a washing machine for a long period of time so he had my new washer to me by 10 oclock the next morning. That is what I call service!!! I hope Damon never leaves Ivan Smith because he makes the dreaded task of making decisions on appliances so easy. I wish the world had more people in the work force that actually care about their customers needs instead of just trying to make a dollar. Again, I can not give enough praise to Damon Fitzgerald for all of the times he has made the buying process so easy...

This location is in need of a major update and getting rid of mold! I went to purchase a mattress. I was totally turned off by the white mattress that had a dark stain on it. It looked as it it had been urinated on! I asked the salesperson what in the world was going on. He said that it was caused by a leaking roof that has not yet been fixed for a while. Upon further inspection, there was mildew growing on other mattresses, on the wall, and baseboards. For this fact, we could not test the mattresses for feel. (We ended up buying one that we do not like after all). On top of that, the building had a very musty smell. The ONLY reason I purchased a mattress was because I was assured it would come from the Shreveport location in original plastic. Ivan needs to take a trip down to see this store for himself. He would not have any furniture in his home from this store. lol I always prefer to shop local, but I will not next time unless a major renovation...

My experience at Ivan Smith in Winnfield, LA was definitely one that will cause me to return for future purchases. I was immediately greeted upon entering and the greeting was genuinely friendly. That feeling remained throughout my entire time in the store. My salesperson was knowledgeable of the products I was interested in purchasing and that helped me make a conscious decision about purchasing. I noticed them greeting other customers by name as they entered for business so that indicated to me that it's a great group of people that know and take care of their customers. Awesome customer service goes a long way with me. It is...