GMOTORS — Local services in Winslow Township

First and foremost let me first mention Miguel is a great guy, I see a lot of positive reviews about him and I see why.

This Review is simply about management, specifically The tall, bald gentleman. (He didn't care to share his name so I will refer to him as simply "the manager")

Here goes, I contacted Miguel roughly 4 Days ago regarding the silver C43 Benz sitting inside of the showroom, Yesterday was the only opportunity I had to come in with my fiancé to see the vehicle since the vehicle was for her. When we entered the showroom I immediately started to inspect the vehicle, noticing small defects that were a little off putting but not much. Once I popped the hood of the vehicle and tore of the engine cover I noticed a massive oil leak coming from the Head or the engine gaskets. I deemed the vehicle not ready for sale especially for my fiancé and kindly told Miguel why we wouldn't be purchasing. as we were leaving the establishment, "The manager" came out and showed us another AMG vehicle, a black 2013 ML63. upon inspection, I noticed the intakes underneath the hood were literally duct taped together, and old oil caked up on the manifold. At this point I was turned off completely.

As we were leaving my fiancé who still liked the looks of the vehicle wanted to give them a chance and at least sit in the vehicle and drive it, at this point we agreed if they addressed the leak then we would still be interested in purchasing the vehicle, I can't lie the price point was attractive enough. "The manager" pulled the vehicle out and let us test drive the vehicle. Upon test driving it we noticed 2 more alarming issues. The vehicles breaks and rotors were pulsating and the suspension was completely shot.

I pulled the manager to the side when we arrived back and addressed all the issues we found during our short test drive (Not even 5 Min). I did this discretely not too disturb any of the other deals being worked. As my fiancé and I walked to the door to exit the manager decided to victim shame us and completely without reason explode out of character and yell at me In front of his staff and the other set of customers present during this time. Stating I wasted his time, I floored his car without the engine being warmed up and insisting he drive my personal vehicle so he can in return ruin my vehicle. All this because his vehicle was not up to par, a show room vehicle at that.

In short, My honest opinion is that this lot does not service vehicles, instead shines them up and sells them as is. The manager does not care for constructive criticism and expects you to buy his vehicle subserviced. If serviced at all, His anger issues will be his downfall over all. I can tell he's never heard the expression "the customers always right" ESPECIALLY when in this case we WERE right for not wanting to pursue a vehicle with engine, suspension, and brake issues. I would love to see management reply to this review with a lie. I did take pictures of the C43 and the ML63 engine compartments Just in case they were needed. I had no intentions of leaving a review since I was fond of Miguel, but a situation like this calls for honestly. Especially if other customers are looking at those two vehicles...

DO NOT BUY FROM HERE !!!!!!!!! they just want your money they also want you to do a review right then and there so that their review scores go up I have removed my positive review as the car they sold me has a bad engine and transmission they took the damage report that said that on it it says right on there that the engine and transmission are shot basically they said they do repairs I've read the other reviews they don't do it they said they put it in writing they did not so the damage report they tried to say oh it's a generic print out but it is not a generic printout it is the true damage report I will post a picture of it but I would tell you right now do not buy anything from these people if you want something reliable DO NOT SPEND your money here I'm WARNING anybody who goes here DO NOT BUY from these people they don't care about your kids life your life nothing all for a little bit of money that they earn on their commission for sales all the cars there are junk there's always something wrong with them and they swear they're going to fix them and then they don't answer the phone the when it comes time to do the repairs they'll also make sure that you come back after the New Jersey law says 48 hours to return they want you to come back two or three days later after that 48 hours is up now the 48 hours does not include Sunday because of the blue light law it's 48 hours from when you sign the paper I would 100% steer clear from these guys they are SWINDLERS they don't care about you or your family they only care about their commission and they will sell you anything and lie about it they're the atypical BAD USED CAR DEALERSHIP PEOPLE BUYER BEWARE Steve took the damage report that said the transmission and engine was bad crumpled it up and threw it across the room I know it was important so I took it I will post a picture of it and you'll see that he didn't want us to see it and that's why he took it these people are BOTTOM OF THE BARREL they also tried to hide the damage report thank God I picked it up for my lawyer they are LIARS and SWINDLERS DO NOT BUY from them it is illegal to hide the damage report at signing we sign the waiver on the lemon law but it falls under fraud because he tried to hide the damage report we are entitled to three times what we paid plus lawyer fees I would not suggest anybody have to go through this as your money will be tied up forever like months and months and months this car was so bad off that I read this correct information airbags deployed car flipped somebody and I'm not blaming the dealership for this part BUT put together this car with other car parts could be two or three cars put together the frame was twisted from when it flipped upside down my mechanic wouldn't even drive it down the highway because of how bad off this car was it had an estimated of 3500 dollars worth of repairs and that's not including the engine and the transmission that we're going that wasn't included because my mechanic refused to drive it he called it a death trap!!!!!!!!! AGAIN...

If a 0 star option existed... We purchased a 2017 BMW hybrid vehicle from G motors on January 16th 2023. Our salesman Serge lied to us within the first hour when we asked him where the hybrid charger was and he told us it "didn't come standard" instead of just being honest. The Temporary tags for this vehicle expired on February 14th 2023. Since that time, we had numerous interactions with the dealership where we were lied to, being told by different employees That our Tags would be "ready in 3 to 4 days". We were also provided a letter via email from the dealership and told that if we were pulled over after the tags expired to provide this letter to the police. I was indeed pulled over for the expired tags, and at that time was informed by a police officer that the car could be impounded and that it cannot be driven under any circumstance as it is currently considered an unregistered vehicle. Each week Serge gave some long story that never truly answered the question, blaming it on everything from the DMV to COVID. Then I was told by Brittany she was newly hired to help straighten out the mess at the dealership as they didn't even keep an excel sheet of customer information. Brittany told me there was a title issue with DMV and gave me different dates for my tag delivery for the next 2 weeks that never happened. Finally after 2 days of my calls being dodged and then told the tags may be in a locked office no one could enter, I was told someone would call me in 10 minutes. The next day I spoke to Patrick who said he was "doing me a favor" by taking the time to look for my tags. I told him I had been patient for 5 weeks with expired tags and I would now be filing a complaint with the DMV. He hung up on me. It was not until 3/27, nearly 6 weeks after my tags expired on 2/14 that I received my registration and tags finally. This did not occur until after a DMV investigator showed up at G Motors to ask questions. The BBB informed me they currently have 3 unresolved complaints. I highly recommend going elsewhere with your business. My biggest regret was not looking them up on the BBB site before doing...